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Apprentice Receptionist Sutton Road Surgery

Urgent vacancy! Apprentice Receptionist required for Sutton Road Surgery based in Erdington (Birmingham B23). Excellent opportunity to earn, learn and gain a nationally recognised qualification in Business Administration Level 3. Gain essential office/administration skills and experience with a leading doctor's surgery.

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Closing date: 24 Jun 2022

Apprenticeship summary

  • Weekly wage


    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Monday to Friday, 8am-5pm.

    Total hours per week: 40.00

  • Expected duration

    18 months

  • Possible start date

    27 Jun 2022

  • Date posted

    09 Feb 2022

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    1 available

The duties will include:

  • Reception duties – greeting/helping and welcoming patients, booking/cancelling/re-arranging appointments, dealing with patient queries etc.
  • To ensure Patient information is passed onto staff in a timely manner.
  • Filing electronic letters using Docman IT system and recording any necessary read codes
  • Creating token letters for patients who have registered for online services and recording the required read code
  • File manual letters into patient records
  • IT has become central to the way General Practice work is managed eg electronic prescriptions, GP referrals, QOF- Quality and Outcomes Framework Teams meetings, etc Updating GDPR policies as required. The post holder will support Practice Manager, Doctor and staff with IT support as required. During time allocated
  • Working from QOF lists e.g. NHS Health checks, Cervical Cytology, Flu
  • Registering/de-registering patients
  • Work closely with all staff and ensure information is passed on in a timely way
  • Creating/sending invoices; keeping track of the status of different insurance reports
  • Create/update forms for the surgery e.g. registration forms, travel vaccination forms, repeat prescription slips, the surgery leaflet
  • Participate in in-house staff meetings and training
  • Handle incoming/outgoing post
  • Changing/updating patient information e.g. changes of name, change of address, update contact details
  • Word processing documents as and when required and review CQC policies
  • Undertake and complete mandatory training including BlueStream Academy modules, safeguarding training level 1 and 2, GDPR, infection control and any other training as and when required by Sutton Road Surgery or Directed by NHS
  • The post holder will always maintain patient confidentiality
  • This post is subject to reviews and annual appraisal

Requirements and prospects

Desired skills

  • Excellent communication skills
  • Good IT skills
  • Polite telephone manner
  • Organised 
  • Adaptable
  • Team worker and works well on own initiative too

Personal qualities

  • Confident
  • Punctual
  • Motivated
  • Desire to work and learn

Desired qualifications

  • Age 16-18: maths and English at GCSE or Functional Skills (grades will be discussed during telephone screening)
  • Age 19+: maths and English GCSE grade 4 minimum (or Functional Skills Level 2)

Future prospects

  • Possible opportunity to progress onto employment

Things to consider

  • Please do not contact this employer, you must be eligible for the qualification first with the training provider Gordon Franks Training, who will conduct the first interview (apply online or see the ‘contact details’ section). Once successful, your details will then be forwarded to the employer for you to be considered for this vacancy

About the employer

Sutton Road Surgery remains committed to providing the very best quality and safe, individualised and personal service to all its patients, maintaining high level of dignity and confidentiality of care.


Sutton Road Surgery



Sutton Road


B23 5TJ

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Training provider


Applications for this apprenticeship are being processed by Gordon Franks


Recruitment Team 01213333001

Level 3 Business Administrator apprenticeship standard, which includes:

  • Level 2 Functional Skills in maths and English (if required)
  • End-Point Assessment (EPA)
  • Full training provided at employer site
  • Choice of online or paper-based portfolio
  • Regular assessor visits, observations and reviews
  • Witness testimonies from the employer
  • Exams/assessments/workshops
  • Technical Certificate (industry knowledge)

Apprenticeship standard

Business administrator

Level 3 (A level)

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