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Customer Service Apprenticeship Leominster Motors

Leominster Motors are looking to take on a Customer Service Apprentice to work within their team and take on day to day duties as required. This is an excellent opportunity for a smart, ambitious and self-motivated individual to join a friendly environment.

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Closing date: 07 Jun 2022

Apprenticeship summary

  • Weekly wage

    £192.40

    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Working between the hours of 8am-6pm, Monday to Saturday (five of six days).

    Total hours per week: 40.00

  • Expected duration

    15 months

  • Possible start date

    08 Jun 2022

  • Date posted

    09 Feb 2022

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC001819045

  • Positions

    1 available

To manage incoming calls and emails relating to customer enquiries for example:

  • Booking customers into centres for all core products; MOT, Services etc…
  • Pricing up Service’s/repairs
  • Identifying when a customer’s car will be ready
  • Signing up customers for loyalty scheme(s) (Drivers Club Card) and then processing the card
  • Assisting Operations/Centre with customer complaints
  • To make recommendations as appropriate for other goods and services
  • To input, update and amend internal booking system 
  • To input, update and amend internal spreadsheets for non-booking enquiries
  • To liaise with centre principles regarding pricing enquiries and bookings
  • To be responsible for making outbound calls to existing / prospect customers for particular campaigns / PCC renewal

Requirements and prospects

Desired skills

  • IT literate
  • Communication skills
  • Organisational skills

Personal qualities

  • Attention to detail
  • Good telephone manner 
  • Ability to solve problems quickly

Desired qualifications

  • 3 GCSEs or equivalent at minimum including English & maths at grade 4/C or above

Future prospects

  • There may be a possible full-time career within the automotive industry with many opportunities to progress to positions of authority. The opportunities are endless

About the employer

Leominster Motors is a family-owned business proud to have served motorists in Herefordshire, Worcestershire and the West Midlands for over 60 years.  The business was first founded by Mr Derrick Grieveson in Worcester in 1953 and operated under the name of Worcester Carsales.  The dealership moved in 1963 to a new site in Hylton Road, Worcester, and 1973 saw Mr Grieveson’s son and current Managing Director, Mr Stuart Grieveson, join the family company.  In the last 25 years the company has acquired many new car franchised dealerships in the West Midlands.

During 60 years of trading, the family-run business has seen three generations of the Grieveson family enjoying working for the firm, and to date, four of Mr Grieveson’s grandchildren work within the group.

Employer

Leominster Motors

Address

Southern Avenue

Leominster

HR6 0QF

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Training

Training provider

SKILLNET LIMITED

Applications for this apprenticeship are being processed by Skillnet

Contact

Ryan Green 01923 630800 ryan.green@skillnet.org.uk

  • Level 2 Customer Service Practitioner Apprenticeship Standard

Apprentices will be working and will be trained within the dealership and a Skills Coach will visit at least every 28 days as part of a close support network to ensure that apprentices are both enjoying and succeeding in their course.

An Apprentice’s training includes:

  • Apprenticeship standard L2 (Customer Service Practitioner)
  • An industry recognised standard qualification
  • Functional skills if needed

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)


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