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Customer Service Apprentice DIESEL AUTOMOTIVE LTD

Diesel Automotive Ltd are looking to recruit and invest in the training and qualification of a committed and reliable Customer Service Apprentice. The role will be to carry out various Customer Service and admin tasks, developing your competency under the full supervision of a mentor.

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Closing date: 30 May 2022

Apprenticeship summary

  • Weekly wage

    £180.38

    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Monday - Saturday shifts to be confirmed. Total hours per week: 40.00

    Total hours per week: 37.50

  • Expected duration

    12 months

  • Possible start date

    31 May 2022

  • Date posted

    04 Feb 2022

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC001818939

  • Positions

    1 available

Duties/responsibilities to include:

  • General Administration duties
  • Dealing with customers
  • Contacting/Telephoning Customers 
  • Booking vehicles in for service and repair
  • Emailing
  • General cleanliness of office/reception area

Requirements and prospects

Desired skills

  • IT literate
  • Great communication skills
  • Team player
  • Prior experience working with customers would be advantageous, but is not essential as full training will be given on the job

Personal qualities

  • Friendly and approchable
  • Hard working
  • Work ethic
  • Reliable
  • Willingness to learn
  • Punctual
  • Good time management

Desired qualifications

GCSEs at grades C/4 or above (or equivalent) in maths and English.

Future prospects

Gaining full-time employment upon completion of this apprenticeship.


About the employer

An independent garage Diesel Automotive Ltd has an excellent reputation for quality work and customer service. Offering Service, Repair and MOT to all makes of car.

Employer

DIESEL AUTOMOTIVE LTD

Address

Unit 3

Imex Industrial Estate

Union Road

Oldbury

B69 3EX

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Training

Training provider

Nova Training

Applications for this apprenticeship are being processed by Nova Training Ltd

Contact

Carolyn Marson 07794895870 carolyn.marson@novatraining.co.uk

Level 2 Customer Service Practitioner apprenticeship standard, which includes:

  • Level 2 functional skills in maths and English (if required)
  • End-Point Assessment (EPA)
  • Minimum of 20% off-the-job training (by both Nova Training and the employer)

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)


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