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Customer Service Apprentice (35229) Kenworthy Chambers

Kenworthy’s Chambers are looking for a confident and friendly administration clerk to assist our Senior Clerks and Chambers Administrator. Kenworthy’s Chambers is recognised as a leading set of Barrister’s based close to Manchester City Centre.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 27 May 2022

Apprenticeship summary

  • Weekly wage

    £192.40

  • Working week

    Monday - Friday, shifts to be confirmed

    Total hours per week: 37.50

  • Expected duration

    15 months

  • Possible start date

    06 Jun 2022

  • Date posted

    08 Feb 2022

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC001818704

  • Positions

    1 available

Key tasks and responsibilities will include:

  • Assist Senior Clerks and Chambers Administrator 
  • Answer the phones and direct calls direct as appropriate
  • Meet and greet clients at reception and provide clients with refreshments
  • Always operate visitor book
  • Deal with all incoming/ outgoing post including DX, Secure, Tracked, Royal Mail and My Hermes
  • Ensure outgoing mail is ready for 4pm daily 
  • Filing of documents and receipts
  • To keep stocks replenished and make sure all conference rooms to ensure professional standards
  • Manage all conferences to allocate relevant rooms
  • Create a weekly conference timetable for clerks 
  • Booking video links and assisting barristers or clients with video link 
  • Provide awareness of our Health & Safety policy and Fire regulation procedures to clients using Chambers’ facilities
  • Provide security measurements, communication via intercom for clients at doors, any use of CCTV cameras required
  • To update staff sign in book with relevant absences
  • Receive e-mails daily and action as appropriate
  • To check voicemail messages and action as appropriate
  • Check ‘To Do List’ entries and action as appropriate
  • Comply with Qualitymark regulations in line with Role responsibilities
  • To conduct any general tasks which are required for the general & efficient running of Chambers

Requirements and prospects

Desired skills

  • Good time management and organisational skills
  • Sound knowledge of Microsoft packages and IT skills
  • Good Interpersonal skills with professional clients

Personal qualities

  • Enthusiastic
  • Confident
  • Hardworking
  • Attention to detail/commitment
  • Understanding of the working roles of Chambers support staff to ensure delivery of correct calls

Desired qualifications

5 GCSEs at grades A*-C/9-4 (or equivalent) including maths and English.

Future prospects

Possible progression within the company and progression onto the next level apprenticeship.

Things to consider

What you could go on to do:

  • There is much potential to progress in recruitment - opportunities are endless and there are so many avenues to go down such as a Barrister’s Clerk, Personal Assistant or an Events Assistant

How you will be supported:

  • Full training and support will be provided by The Growth Company to help you achieve your apprenticeship and reach your full potential in your role

What will happen next:

New applicants to The Growth Company who meet any basic entry requirements of the role will be contacted within two working days to be invited to meet a member of our team. You will then have the opportunity to find out:

  • More about this vacancy and any others you are suitable for
  • Any training you need to complete
  • What the next steps will be

How you could get there:

  • If you would be catching public transport for this role, visit the Journey Planner on www.tfgm.com to see how you would get there and how long it would take

About the employer

Kenworthys Chambers is successful and approachable barristers' chambers which are committed to working in partnership with its clients and delivering the highest standard of advocacy and service on a national level. We pride ourselves in delivering a first class service to our clients.It is the policy of Kenworthys chambers to ensure that the needs, concerns and interests of the client are always paramount and discharged to the best of our ability by our clerks, administration staff and individual members of chambers.

Employer

Kenworthy Chambers

Address

83

Bridge Street

Manchester

M3 2RF

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Training

Training provider

The Growth Company

Applications for this apprenticeship are being processed by Skills Solutions Ltd

Level 2 Customer Service Practitioner apprenticeship standard.

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

Employer's Application Instructions

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 27 May 2022