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Client Relationship Management Apprentice Trowers & Hamlins (Services) Limited

Working with the marketing and business development team, this is an opportunity to develop a career in marketing in a professional services organisation. The client and other relationship data we hold underpins the firm's marketing and business activity and is becoming an increasingly important part of the firm's marketing and client strategies.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 28 Jun 2022

Apprenticeship summary

  • Annual wage


  • Working week

    Full time, permanent role working 9:30am to 5:30pm Monday to Friday (with some flexibility as business needs dictate)

    Total hours per week: 35.00

  • Expected duration

    18 months

  • Possible start date

    29 Jun 2022

  • Date posted

    07 Feb 2022

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    1 available

What you'll be doing:

  • Learning about the sectors and service lines offered by the firm and the priorities for growth for the firm
  • Researching data using internal resources such as the internal business new web-site and external resources including LinkedIn, organisation websites and online directories to enhance the data we hold
  • Building up knowledge about our email marketing platform, website and digital channels to be able to review campaigns and report on what has been achieved
  • Learning about integrated marketing campaigns and how we capture valuable in-sight into our clients' needs and interests
  • Working with business development colleagues to mine, review and manipulate the CRM data for target audiences
  • Assisting with auditing of the data by running regular searches to identify trends in client behaviour as well as identify and rectify inconsistencies and other data qual-ity issues
  • Advising and demonstrating to members of the team and lawyers across the busi-ness on how to use the CRM system to achieve their business objectives
  • Assisting the wider department with events, delegate lists, badges and other mar-keting work as required

Requirements and prospects

Desired skills

  • Excellent attention to detail is of primary importance for this role
  • Focus and concentration for routine tasks with a methodical and logical approach
  • Ability to prioritise work effectively and meet deadlines
  • The ability to communicate clearly, both orally and in writing
  • Ability to learn about the confidentiality issues surrounding the handling of data
  • Be able to grasp concepts quickly
  • Experience working with data desirable but not essential 
  • Experience or understanding of working in an office would be beneficial

Personal qualities

  • A desire to learn about businesses and sectors to support business development.
  • A desire to learn about all aspects of marketing from communications campaigns, digital marketing and social media, client account management, business develop-ment
  • A strong team player; ready to help colleagues.
  • Ability to prioritise work effectively and meet deadlines under pressure; ability to use initiative and work with limited supervision with a positive, proactive attitude.
  • Polite professional manner, flexible and committed
  • The role involves occasional travel within England and the flexibility to work out-side of offices hours when running events.
  • Desire to study alongside work

Desired qualifications

  • GCSE or A Level / NVQ qualifications – essential
  • Or equivalents

Future prospects

Following the successful completion of the Level 3 Marketing Assistant Apprentice-ship, the individual has the potential to have a successful marketing career at Trowers & Hamlins. Predecessors in this role have moved into other marketing roles within the team.

About the employer

Trowers & Hamlins is an international law firm with over 160 partners and more than 950 people located across the UK, Middle East and Asia. Our clients operate in diverse industry sectors such as construction, transport and infrastructure, banking and financial services, distribution and logistics, education and health, hotels and leisure, defence, engineering and surveying, charities, retail and energy and natural resources. We also act for many high net worth individu-als. We are different and we believe it is our people that make us unique. We expect and respect that you and your talents are too. The truth is we don't prescribe who you are or how you ought to be. It's what you can do that interests us most. While the work on offer is rewarding and often complex, the qualities we look for are simple. The ability to get on with people from all walks of life, for example. To talk and to listen. To develop the sorts of relationships that mean you win the friendship and loyalty of clients and colleagues alike. In short, to connect. These are the characteristics our people all have in common. They are vital, as is the drive and imagination to use your unique talents to the full. We will help you in this. In fact, we will support you in every way we can.


Trowers & Hamlins (Services) Limited



Bunhill Row



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Training provider


Applications for this apprenticeship are being processed by CAMBRIDGE MARKETING COLLEGE LIMITED


Ellie Counsell

  • By the Cambridge Marketing College
  • Full Marketing assistant standard

Apprenticeship standard

Marketing assistant

Level 3 (A level)

Employer's Application Instructions

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 28 Jun 2022