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Apprentice Customer Service Advisor Msv Group Limited

Come and develop great communication skills while working at the legendary and unique Brands Hatch Racing Circuit in Kent. As part of the MSV team, you’ll be responsible for delivering excellent service to both internal colleagues and clients. You will be dealing with customers via email and telephone and occasionally face-to-face too.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: today

Apprenticeship summary

  • Weekly wage


  • Working week

    8 hours per day Monday to Friday. May need to vary between 8am-5pm and 9am-6pm. One half hour unpaid break each day. Could be taken as 30 minutes in the middle of the working day, or split between morning/lunch/afternoon breaks.

    Total hours per week: 40.00

  • Expected duration

    1 years

  • Possible start date

    06 Jun 2022

  • Date posted

    08 Feb 2022

  • Apprenticeship level

    Level 2 (GCSE)

  • Reference number


  • Positions

    1 available

We are a varied and busy operational site, so you will be required to get involved in all aspects of customer service to support our customer base and our office team.

Duties will include:

  • Provide excellent customer service via e-mail, telephone and internal messaging systems to colleagues, visitors and external customers.
  • Day to day use of Microsoft Office - Outlook, Word and Excel as well as custom in house business systems.
  • Call Centre duties to receive in bound sales calls for tickets, season passes and driving experiences.  Also to field general queries about race meetings, and booking of driving experiences.
  • Call Centre support to pack and distribute tickets via post, or prepare for collection.
  • Reception duties including face to face meet and greet service to customers, business visitors, couriers etc.
  • Provide customers with advice, guidance and support in person, on the phone or by email.
  • Helping with customer issues, enquiries and business visitors.
  • Working closely with other departments to ensure everything is managed/recorded accurately
  • Whilst not a core part of the role, if elements of the apprenticeship require it, time could be spent with our weekend admission control staff working with crowds of spectators visiting our venue.

Requirements and prospects

Desired skills

  • Excellent communication and interpersonal skills
  • Excellent written and verbal communication skills
  • Problem solving skills
  • Microsoft Office skills

Personal qualities

  • Positive attitude with a strong work ethic
  • Driven and determined individual
  • Punctual
  • Enthusiastic
  • Well organised
  • Excellent attention to detail
  • Well-spoken

Desired qualifications

GCSE grades 9-4 (A* to C) in Maths and English or equivalent qualifications in these subjects.

Future prospects

  • Potential for full time employment for the right candidate
  • Many employers retain apprentices in full/part time positions
  • The Qualifications you gain can also help you to get into higher education or other employment 
  • Being an apprentice gives you the opportunity to gain a recognised qualification and developing professional skills whilst earning a salary, inside some of Kent’s best companies.
  • Once the Apprenticeship has been achieved you will have the skills, abilities and experience to update and enhance your CV, to make it attractive to potential employers.

Things to consider


  • We will be interviewing candidates who meet the criteria as they apply and will recruit after a successful interview which may be before the closing date.

Reality Check

  • You will be responsible for your travel expenses to and from your place of work.  Therefore, you must have the means to get to your place of work on a daily basis whilst awaiting for your first wages to be paid.

Travel Information

  • Our site is accessed from the A20 between Farningham and West Kingsdown.  You will either need to live within walking distance (in West Kingsdown) or have your own transport.
  • No reliable public transport serves the site for start and finish times, and cycling is unlikely to be a feasible daily option due to the nature of our location.

About the employer

MSV is the UK’s largest operator of motor racing circuits with sites across the UK. Our head office base is Brands Hatch Circuit.

We also have a number of other motorsport related operations within the group, including the PalmerSport driving experience at Bedford Autodrome and our MSVR division that organises multiple race series and events.


Msv Group Limited


Motorsport Vision Centre

Brands Hatch Road



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Training provider


Applications for this apprenticeship are being processed by Kent Training & Apprenticeships


Kent Training and Apprenticeships Business Support Team 0800 731 4297 KT&

On the job training with the employer whilst working towards the Apprenticeship Standard.  

Regular work based assessments/observations carried out by Kent Training & Apprenticeships Tutor Assessor, to determine competency and meet with Awarding Body standards.

  • Customer service practitioner level 2 apprenticeship standard

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

Employer's Application Instructions

This employer has requested all applicants to apply through Kent Training and Apprenticeships online application system – Therefore, to apply for this position, please click on the link below and follow the online instructions.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: today