IT Helpdesk Support Apprentice - ICT Level 3 Langley Business Systems Retail Ltd
We are looking for an enthusiastic person who would like to begin a career in IT as an IT Helpdesk & 1st Line Support. You will work as part of a team delivering a first class, professional customer service in an office based IT Support position. You will use sound judgment and take decisions to maximize customer satisfaction.
This apprenticeship requires you to apply through the employer's website.
Apply nowClosing date: 27 May 2022
Apprenticeship summary
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Weekly wage
£180.38
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Working week
Monday - Friday - 8:30am - 5:30pm
Total hours per week: 37.50
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Expected duration
18 months
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Possible start date
29 May 2022
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Date posted
07 Feb 2022
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Apprenticeship level
Advanced
Level 3 (A level) -
Reference number
VAC001818364
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Positions
1 available
Your daily duties will include:
- Take and Log Incoming service and support calls
- Dealing with issues reported by the customer Via remote access or verbally direct with the customer
- Take and process orders for sundries and orders
- Hardware Prep and software installation
- Program and configure to customer specification
Requirements and prospects
Desired skills
- Excellent communication skills
- Excellent customer service qualities
- Prioritise workload
- IT skills and knowledge
Personal qualities
- Good time keeping
- Ability to listen and put into practice what they are being shown
- Works well with people
- Reliable
Desired qualifications
- Minimum of 4 x GCSE’S grade A-C / 8-4 including English and maths
Future prospects
- The opportunity to secure a full-time position once the apprenticeship has concluded
Things to consider
- Please be aware that this vacancy will require some flexibility on working hours and may include occasional Saturday shifts
About the employer
Langley Business System’s integrated EPoS Solutions perform seamlessly to manage and support all aspects of business operations, resolving issues affecting the running and management of the business with our EPoS Business Solutions and Support Services.
We listen and provide solutions to companies EPoS issues, no matter how small you believe these to be.
Employer
Langley Business Systems Retail Ltd
https://www.langleybusinesssystems.co.uk/
Address
1B Brandon Way
West Bromwich
B70 8JN
Training
Training provider
TDM Wyre Academy
Applications for this apprenticeship are being processed by The Development Manager Ltd
Contact
Tommy McDonnell tommy.mcdonnell@tdm.co.uk
- Information communications technician Level 3 Apprenticeship Standard:
Apprenticeship standard
Information communications technician
Level 3 (A level)
Employer's Application Instructions
If you are interested in applying for this vacancy then please click on the 'Apply Now' link and complete our Application Form.
This apprenticeship requires you to apply through the employer's website.
Apply nowClosing date: 27 May 2022