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IT Helpdesk Support Apprentice - ICT Level 3 Langley Business Systems Retail Ltd

We are looking for an enthusiastic person who would like to begin a career in IT as an IT Helpdesk & 1st Line Support. You will work as part of a team delivering a first class, professional customer service in an office based IT Support position. You will use sound judgment and take decisions to maximize customer satisfaction.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 27 May 2022

Apprenticeship summary

  • Weekly wage


  • Working week

    Monday - Friday - 8:30am - 5:30pm

    Total hours per week: 37.50

  • Expected duration

    18 months

  • Possible start date

    29 May 2022

  • Date posted

    07 Feb 2022

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    1 available

Your daily duties will include:

  • Take and Log Incoming service and support calls
  • Dealing with issues reported by the customer Via remote access or verbally direct with the customer
  • Take and process orders for sundries and orders
  • Hardware Prep and software installation
  • Program and configure to customer specification

Requirements and prospects

Desired skills

  • Excellent communication skills
  • Excellent customer service qualities
  • Prioritise workload
  • IT skills and knowledge

Personal qualities

  • Good time keeping
  • Ability to listen and put into practice what they are being shown
  • Works well with people
  • Reliable

Desired qualifications

  • Minimum of 4 x GCSE’S grade A-C / 8-4 including English and maths

Future prospects

  • The opportunity to secure a full-time position once the apprenticeship has concluded

Things to consider

  • Please be aware that this vacancy will require some flexibility on working hours and may include occasional Saturday shifts

About the employer

Langley Business System’s integrated EPoS Solutions perform seamlessly to manage and support all aspects of business operations, resolving issues affecting the running and management of the business with our EPoS Business Solutions and Support Services.

We listen and provide solutions to companies EPoS issues, no matter how small you believe these to be.


Langley Business Systems Retail Ltd


1B Brandon Way

West Bromwich

B70 8JN

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Training provider

TDM Wyre Academy

Applications for this apprenticeship are being processed by The Development Manager Ltd


Tommy McDonnell

  • Information communications technician Level 3 Apprenticeship Standard:

Apprenticeship standard

Information communications technician

Level 3 (A level)

Employer's Application Instructions

If you are interested in applying for this vacancy then please click on the 'Apply Now' link and complete our Application Form.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 27 May 2022