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Customer Service Apprentice - Account Manager Smart Parking Limited

To maintain and retain client relationships in order to help business growth for Smart Parking Limited, whilst studying for a NVQ Level 3 Customer Service qualification.

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Closing date: 31 Oct 2022

Apprenticeship summary

  • Annual wage

    £18,000.00

  • Working week

    Monday - Friday, shifts to be confirmed

    Total hours per week: 40.00

  • Expected duration

    66 weeks

  • Possible start date

    01 Nov 2022

  • Date posted

    07 Feb 2022

  • Apprenticeship level

    Advanced
    Level 3 (A level)

  • Reference number

    VAC001818192

  • Positions

    1 available

Duties will include:

  • To support the Account Managers internally with organic growth as well as the ‘after sales’ care of the client
  • Maintain and develop relationships with existing customers in person, via telephone calls and emails
  • Understand the needs of the client and deal with queries in a suitable and efficient manner
  • To create and maintain an interdepartmental relationship within Smart Parking Limited
  • To support the Account Managers create reports which are sent to clients on a weekly, monthly, quarterly or yearly basis. Use this data as a learning tool for your further knowledge enhancement
  • Work closely with the team and attend to any queries efficiently when asked to do so
  • Have a good understanding of the operation of Smart Parking Limited and the products and services that are offered to ensure a good, sound knowledge-base and skillset is gathered
  • Review own performance and aim to meet or exceed targets as required
  • Aspire to become an Account Manager

Requirements and prospects

Desired skills

  • Effective call/email handling skills
  • Time management, organisation, prioritisation and coordination skills
  • IT literate and has good knowledge of all Microsoft packages
  • Basic understanding of the General Data Protection Regulations (GDPR), or a willingness to learn

Personal qualities

  • Taking ownership and being responsive
  • Client service
  • Communication skills (verbal and written)
  • Teamwork and collaboration
  • Integrity, openness and honesty – doing the right thing and doing what you say you will

Desired qualifications

  • 5 GCSEs grade 9-4 (A*-C) and must include English and maths
  • Functional Skill Level 2 English and maths also accepted

Future prospects

  • Employment with the company

About the employer

Smart Parking Limited is an award winning world leader in the design, development and management of parking technology.

With our focus firmly on customer experience, our Australasian-based technology division, along with a rapidly growing global network of expert partners, aims to bring our intelligent parking system and integrated smart parking solutions to the world. 

Each year, we install tens of thousands of sensors in a range of environments including shopping centres, supermarkets, airports, commercial parking sites, universities and large scale municipal street environments. 

Employer

Smart Parking Limited

Address

Unit 43

Elmdon Trading Estate, Bickenhill Lane

Birmingham

B37 7HE

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Training

Training provider

Nova Training

Applications for this apprenticeship are being processed by Nova Training Ltd

Contact

Laura Malpass 07496568668 laura.malpass@novatraining.co.uk

  • Level 3 Customer Service Specialist apprenticeship standard
  • End point assessment
  • Functional skills in maths and English (if required)
  • 20% off-the-job training

Apprenticeship standard

Customer service specialist

Level 3 (A level)

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