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Ford Level 2 Customer Service Advisor Apprenticeship Lookers Ford

Working in an approved office environment, the Apprentice will train in a number of areas including improving customer relations, monitoring and dealing with customer problems. You will work towards a level 2 Customer Service Practitioner apprenticeship.

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Closing date: 30 Jul 2022

Apprenticeship summary

  • Weekly wage

    £192.40

    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Monday - Friday, 09:00 - 17:00.

    Total hours per week: 40.00

  • Expected duration

    15 months

  • Possible start date

    01 Aug 2022

  • Date posted

    06 Feb 2022

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC001818043

  • Positions

    1 available

Working in an exciting and busy environment the Customer Service Advisor Apprentice will be the front-line support for the busy service department.

The Apprentice will keep in close contact with the management staff at the dealership to update them on current customer affairs and relations.

The apprentice’s role will include the following:

  • Dealing with customers both face to face and by telephone
  • To process and solve customer service complaints
  • Look to promote continuous improvement in customer service

Requirements and prospects

Desired skills

  • Good communication skills both verbal and written
  • Organised

Personal qualities

  • The employer is looking for an enthusiastic learner that must be hard working and motivated to learn new skills
  • A keen interest in the car industry

Desired qualifications

Minimum of 3 GCSEs at grades A*-C/9-4 (or equivalent) are preferable.

Future prospects

A full-time career within the automotive industry with many opportunities to progress to positions of authority within the dealership. Future prospects are endless.

By having a highly regarded set of skills, Apprentices can go on to develop their career within any other areas of commerce they may be interested in.


About the employer

Ford Motor Company is focused on creating a strong business that builds great products that contribute to a better world.

Our remarkable technologies are designed to help you go further. To prove it, we’ve put our technologies to the test like you’ve never seen before.

Employer

Lookers Ford

Address

Eslington Park

GATESHEAD

NE8 2TZ

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Training

Training provider

SKILLNET LIMITED

Applications for this apprenticeship are being processed by Skillnet

Contact

Jamie Rogan 01923 216 165 jamie.rogan@skillnet.org.uk

Apprentices will be working and will be trained within the dealership and an advisor will visit at least every 4-6 weeks as part of a close support network to ensure that Apprentices are both enjoying and succeeding in their course.

An Apprentice’s training includes:

  • Industry recognised standard qualification
  • Ford Masters Level 1 module (excludes Service Champions)
  • Level 1/2 Functional Skills in maths and English (if required)
  • Level 2 Customer Service Practitioner apprenticeship standard
  • End-Point Assessment (EPA)

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)


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