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Business Administrator Apprentice Home Instead Lancaster

To perform a wide variety of administrative duties in a timely manner to support the smooth running of the office. To co-ordinate office activities effectively and efficiently in order to provide the highest quality service to clients.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 11 Oct 2022

Apprenticeship summary

  • Weekly wage


    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Monday - Friday, shifts to be confirmed

    Total hours per week: 30.00

  • Expected duration

    18 months

  • Possible start date

    12 Oct 2022

  • Date posted

    10 Feb 2022

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    1 available

Duties will include:

  • Responsible for aspects of office administration activities whilst being reactive to the needs of the business
  •  Warmly greet visitors to the office; answer phone calls in a polite professional manner, passing on clear messages where appropriate
  • Manage correspondence by responding to emails and handling incoming and outgoing post
  • Maintain effective systems ensuring that all filing and databases are kept up to date
  • Support service delivery process including ensuring compliance, collecting activity logs and updating systems
  • Responsible for coordinating the on-call rota & handover
  • Support the recruitment and pre-employment checks processes where appropriate
  • Coordinate CAREGiver retention activities such as newsletters, CAREGiver of the month etc.
  • Process invoices and follow up where appropriate with clients and suppliers
  • Support projects and IT initiatives where appropriate
  • Control the office supplies and make sure it is in accordance with office needs
  • Ensure compliance with Home Instead’s Equality, Diversity and Equal Opportunities Policy, in respect of employment and service delivery
  • Carry out any other duties deemed necessary for the successful operation of the business

Requirements and prospects

Desired skills

• Competent using office programs (e.g. MS Office, Google Docs etc.) with the aptitude to learn new software & systems.

• Good telephone manner and customer service skills

Personal qualities

  • Strong organisational skills with the ability to multitask
  • Self-motivated and able to work flexibly
  • Excellent written and verbal communication skills
  • Strong team player with the confidence to work alone

Desired qualifications

  • Grade 4/C or above in English & maths

Future prospects

  • Potential for promoting to office manager
  • Potential to transfer over to care side of the business as a Care Coordinator and manage a team of CAREGivers

About the employer

Our mission here at Home Instead Lancaster is to provide exceptional quality compassionate care throughout the Lancaster area. We are passionate about ensuring everyone is cared for in a way that meets their own unique requirements. As we say here “we only deliver the standard of care we would want delivered to our own loved ones”.


Home Instead Lancaster



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Training provider


Applications for this apprenticeship are being processed by Lancaster & Morecambe College


Employer Engagement 01524 521483

Level 3 Business Administrator Apprenticeship Standard, which includes:

  • Level 2 Functional Skills in maths and English (if required)
  • End-Point Assessment (EPA)

Apprenticeship standard

Business administrator

Level 3 (A level)

Employer's Application Instructions

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 11 Oct 2022