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Hospitality Team Member Apprentice BUBBLE TEALICIOUS COMPANY LTD

The apprentice will be working face-to-face with customers on a daily basis as well as undertaking prep work and cleaning. This will be a great opportunity to learn how an independent bubble tea/dessert shop operates.

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Closing date: 18 Jul 2022

Apprenticeship summary

  • Weekly wage

    £144.30

    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    5 days per week, Monday - Sunday. Shifts could include 10am - 4pm, 12pm - 9pm, 9am - 5pm, or 1pm - 9pm.

    Total hours per week: 30.00

  • Expected duration

    15 months

  • Possible start date

    01 Aug 2022

  • Date posted

    04 Feb 2022

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC001817218

  • Positions

    2 available

As part of this role you will be required to study towards the Hospitality Team Member Level 2 Apprenticeship Standard at Colchester Institute. 

This role will include serving customers as well as undertaking prep work, organising products, cleaning and performing opening/closing checks.

Key duties will include:

  • Taking a responsible approach to the preparation, sale and service of food and beverages for example in relation to safe handling and storage, and accurately communicating the contents of products
  • Using appropriate opportunities to upsell and promote additional products and services
  • Actively seeking opportunities to delight and ‘wow’ customers in line with the business/brand standard
  • Demonstrating high personal hygiene standards and clean workstation ethic at all times
  • Taking every opportunity to provide customers with all the information and services they need to get the best service, maintain discretion and customer confidentiality
  • Paying attention to detail and have high standards of cleanliness and presentation
  • Being highly organised and has the ability to multitask whilst maintaining an engaging, friendly and helpful attitude to customers
  • Anticipating customer needs and can adapt products and services to meet them
  • Actively seeking opportunities to make a great guest experience

Requirements and prospects

Desired skills

  • Full training will be given.

Personal qualities

  • Must be polite, punctual and friendly
  • Must be able to work as part of a team

Desired qualifications

  • GCSE maths and English grade 2/E or above (or equivalent)
  • All candidates will be required to complete Colchester Institute's mandatory initial assessment process before being put forward to the company. This will consist of online assessments and interview with the relevant department

Future prospects

  • Once the apprenticeship is complete there will be an opportunity for a permanent contract.

Things to consider

  • This role will be in a fast-paced customer service environment. You will need to have some experience in a customer facing role and must be able to work under pressure.

IMPORTANT INFORMATION:

  • Colchester Institute - Apprenticeship Team manage the applications to this role and you will be required to complete our initial assessment process before your application gets sent onto the employer
  • Please be advised that the closing date for this role could be brought forward or extended if this vacancy receives a high number or low number of applicants and/or the company recruit before the closing date
  • Whilst there are possible closing and start dates should you be available earlier this can be negotiated with the employer

About the employer

Bubble Tealicious Company Ltd is a brand new Bubble Tea Shop based in Colchester town centre. We will be selling bubble tea, chai and Indian desserts. The shop contains 12 seats and 6 tables.

Employer

BUBBLE TEALICIOUS COMPANY LTD

Address

Unit 2

44-45

St. Botolphs Street

Colchester

CO2 7EA

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Training

Training provider

COLCHESTER INSTITUTE

Applications for this apprenticeship are being processed by Colchester Institute

Contact

Colchester Institute - Apprenticeship Team 01206 712043 ci.apprenticeships@colchester.ac.uk

All delivered within the work place via online training and at Colchester Institute Campus.

Candidates will undertake the Hospitality Team Member Level 2 apprenticeship standard.

Apprenticeship standard

Hospitality team member

Level 2 (GCSE)


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