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Customer Service Practitioner Apprentice Ferdotti Motor Services Ltd

This vacancy involves all aspects of customer service. The successful candidate will not only learn about the various tasks involved with running a motor garage from a customer service point of view, but also various skills from being first point of contact for customers, dealing with bookings and maintaining a busy garage well organized.

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Closing date: 30 May 2022

Apprenticeship summary

  • Weekly wage

    £180.38

    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Monday - Friday, 08:00 - 17:30 (TBC) and Saturday, 08:00 - 12:30.

    Total hours per week: 37.50

  • Expected duration

    56 weeks

  • Possible start date

    31 May 2022

  • Date posted

    03 Feb 2022

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC001816683

  • Positions

    1 available

Duties will include:

  • Booking in customers for servicing, MOT's or repairs
  • Answering phone calls
  • Checking sales invoices
  • Raising invoices
  • Ordering stock
  • Photocopying and filing
  • Store and retrieve information
  • Use office equipment

Requirements and prospects

Desired skills

  • Excellent timekeeping skills
  • Excellent communication skills
  • Organisational skills 

Personal qualities

  • Eager to learn
  • Personable
  • Outgoing
  • Ability to use your own initiative
  • Quick learner
  • Polite
  • Presentable
  • Excellent work ethic

Desired qualifications

GCSEs at grades A*-C/9-4 (or equivalent) in maths and English.

Future prospects

Genuine opportunities for full-time position and potential further training at Ferdotti Motor Services.

Things to consider

This is a proactive role, and the employer will expect the successful applicant to use their initiative at times.


About the employer

Ferdotti Motor Services Ltd have been in the motor services trade for over thirty years!

In 1977 Joe Guidotti and Don Fergerson founded Ferdotti Motor Services, the business name formed using the surnames of the two partners: ‘Fer’ of Fergerson and ‘dotti’ from Guidotti.

During 1986 Don Fergerson left the business and Joe continued to trade under the name Ferdotti Motor Services, moving from their small premises on Pleasant Street, West Bromwich to larger premises also on Pleasant Street.

At this present time, we now have 20 staff members, state-of-the-art equipment and facilities, and have recently developed a 4500 sq. ft. purpose-built workshop. We are currently developing a further 2000sqft workshop space following a recent acquisition of land adjacent to our main premises.

We are proud to be a very family orientated business that focuses on building strong trust-based relationships with all of our staff and customers alike.

Employer

Ferdotti Motor Services Ltd

Address

40

Pleasant Street

West Bromwich

B70 7DP

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Training

Training provider

Nova Training

Applications for this apprenticeship are being processed by Nova Training Ltd

Contact

Jack Sheehan 07443777845 jack.sheehan@novatraining.co.uk

Level 2 Customer Service Practitioner apprenticeship standard, which includes:

  • End-Point Assessment (EPA)
  • Functional skills in maths and English (if required)
  • 20% off-the-job training

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)


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