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Customer Service Apprentice - Security BT

Our security team work with over 5,500 global customers our work has a real impact all around the world. Our award-winning apprenticeship programme offers you the opportunity to gain qualifications, hands-on experience as well as personal and professional development.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 31 May 2022

Apprenticeship summary

  • Annual wage

    £16,422.00

  • Working week

    Days and shifts to be confirmed.

    Total hours per week: 37.50

  • Expected duration

    18 months

  • Possible start date

    01 Sep 2022

  • Date posted

    02 Feb 2022

  • Apprenticeship level

    Advanced
    Level 3 (A level)

  • Reference number

    VAC001816348

  • Positions

    2 available

Our security team work with over 5,500 global customers our work has a real impact all around the world. Our award-winning apprenticeship programme offers you the opportunity to gain qualifications, hands-on experience as well as personal and professional development. 

You'll help to ensure that the world continues to connect safely as we look to protect our services, governments, FTSE 500 companies, and our millions of customers from over 4,000 cybersecurity attacks every day.

We’re looking for people who put customers first, and care about the experience they have with us. In this role, you’ll be supporting some of our many government customers who use our security products, so you’ll be at the cutting edge of technology.

When you join us, we’ll teach you all about our different services, so you’re really prepared to provide a tailored support service to our customers, so you can help pick the right solution for them.

You will take the time to fully understand the customers technical issue and learn to perform a broad range of potential technical fixes, and document it to a high standard.  

Of course, working with customers isn’t always straightforward, and so when things haven’t gone according to plan, you’ll learn to use your judgement and make the right calls for both customers and BT, and when you’ve made a promise to a customer, you’ll always stick to your word.

We want our team to be the very best it can be, so we’re looking for people who can build a personal connection with our customers.  Letting them know you understand their problem and that you’ll do your very best to help makes a big difference to customers. So, if you’re good at building relationships with people, you’ll fit right in. 


Requirements and prospects

Desired skills

  • Inspiring communication skills

Personal qualities

  • Solution focused     
  • Customer champion 
  • Collaborative partner
  • Change agent
  • Commercial thinker
  • Bold decision maker

Desired qualifications

  • You’ll need to achieve four GCSEs at grades A*-C/9-4 (or equivalent) including maths and English Language

Please note: All of our apprentice schemes are subject to eligibility criteria.

Future prospects

Ability to assimilate into a permanent role with the BT Group on completion of the apprenticeship.


About the employer

BT is the world’s most established communications company, employing over 90,000 people across 180 countries, which offers a world of possibilities for all globally. We help people to communicate anywhere, at any time and with any technology they want.

Known as a major technology player who pioneers the digital advances that shape and drive the information age, BT help people create, collaborate and communicate better than ever before.

In the UK we are a leading communications services provider, selling products and services to consumers, small and medium sized enterprises and the public sector.

Employer

BT

Address

6 Braham Street

LONDON

E1 8EE

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Training

Training provider

BT

Applications for this apprenticeship are being processed by BT

Contact

apprentice.recruitment@bt.com

As Customer Service Apprentice, you’ll study for a Level 3 Customer Service Specialist apprenticeship standard.  

Your apprenticeship will run for 18 months.

You’ll spend a minimum of 20% of your time learning and studying.

Completion of this apprenticeship will also make you eligible to join the Institute of Customer Service as an Individual member at Professional Level.

Apprenticeship standard

Customer service specialist

Level 3 (A level)


Employer's Application Instructions

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 31 May 2022