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Customer Service Agent Apprentice Yourcash Limited

YourCash Ltd have an exciting opportunity to join our friendly international Helpdesk in Milton Keynes and be part of a great team flourishing within a dynamic and rapidly expanding company. If you are outgoing and enjoy working with people to achieve high standards of customer service, this may the role for you.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 30 Jun 2022

Apprenticeship summary

  • Annual wage

    £11,500.00

  • Working week

    5 days a week: 1 weekend in 4 (WFH) - 8.00am – 16.30pm, days to be confirmed

    Total hours per week: 37.50

  • Expected duration

    12 months

  • Possible start date

    11 Jul 2022

  • Date posted

    03 Feb 2022

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC001815763

  • Positions

    2 available

Duties will include:

  • The Helpdesk are the first point of contact for our customers regarding any queries or technical issues with their ATMs
  • You will take ownership of all customer needs, ensuring that disruption to our customers is minimised
  • You will also proactively monitor our equipment and work with customers and suppliers to maximise ATM uptime
  • Supporting ATM users from across Europe you will be providing first line maintenance when merchants are experiencing technical issues and when required booking, coordinating, and managing engineer requests

Requirements and prospects

Desired skills

  • Effective communication skills, both written and verbal
  • Computer literate
  • Ability to complete technical training with support /IT skills

Personal qualities

  • Punctual
  • Enthusiastic
  • An appetite to learn and develop
  • Collaborative team player

Desired qualifications

  • GCSE maths and English Grade C/4 or above

Future prospects

  • With a view to offering a permanent position upon successful completion of the apprenticeship; there will be opportunities to develop more skills in a financially robust company growing year over year

Things to consider

Company Benefits:

  • Cycle to Work Scheme
  • Generous holiday entitlement
  • Free vending drinks
  • Working for a financially robust company growing year over year
  • 24/7 We Care: Employee Assistance programme

Please note: 

  • You will be required to undertake a DBS check prior to starting the role

Please note:

  • We reserve the right to close this advertisement early if we receive a high volume of suitable applications.  We advise you to submit your applications early to prevent disappointment

About the employer

YourCash are an experienced European provider of internal and external ATMs across the UK, Ireland, and the Netherlands. We operate a varied estate of ATMs and every year our ATMs are used by millions of consumers, allowing a secure and easy method for consumers to access their cash. We are part of Euronet Worldwide a dynamic rapidly expanding global industry leader in processing secure electronic financial transactions who provide payment and transaction processing solutions to financial institutions, retailers, service providers and individual consumers.

Employer

Yourcash Limited

Address

Your Cash Ltd, Willow House, Breckland, Linford Wood

MILTON KEYNES

MK14 6EU

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Training

Training provider

MILTON KEYNES COLLEGE

Applications for this apprenticeship are being processed by Milton Keynes College

Contact

Cat Brown apprenticeships@mkcollege.ac.uk

Customer Service Practitioner Level 2 Apprenticeship Standard:

  • Training with Milton Keynes College
  • Ongoing training, support and development with the employer

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)


Employer's Application Instructions

If you are interested in applying for this vacancy then please click on the 'Apply Now' link and complete our Application Form.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 30 Jun 2022