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Apprentice Customer Service Advisor- Avery Silvermere Care Home - Cobham Avery Healthcare Limited

Silvermere Care Home located in Cobham are currently recruiting for an enthusiastic, yet empathetic team player to join us as Customer Service Advisor.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 21 May 2022

Apprenticeship summary

  • Weekly wage

    £456.00

  • Working week

    48 hours various shifts

    Total hours per week: 48.00

    (the hours are based on the candidate being over 18)

  • Expected duration

    15 months

  • Possible start date

    26 Jun 2022

  • Date posted

    31 Jan 2022

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC001815222

  • Positions

    1 available

Qube Learning are working in partnership with The Princes Trust on a new Health Care Sector project for 16-30 year olds (age restriction is due to the Prince's Trust funding mandate). 
This specific position has been recognised as a opportunity that fits in with the locations and roles we currently working with.

If you are aged 16-30 years old and apply for this fantastic opportunity, you will automatically be invited onto the programme. You will receive tailored support and guidance to help you in your application. After receiving your application we will contact you to book you in for a short induction, explain more about the programme & role and how we can help you!

As Customer Service Advisor, you will support the home by providing a positive and welcoming public image as the first point of contact, whether in person or by telephone, promoting the home to prospective new residents and their families, and undertaking various marketing and sales activities.
To join us as Customer Service Advisor, it is essential that you have experience of a sales or sales support role, ideally within hospitality.

Enhanced rate + £1.50 per hour for weekend work

The key responsibilities of our Customer Service Advisor, include:

  • Be responsible for the Reception area and ensure it is presented to a high standard at all times
  • Make arrangements for visits of potential residents and their families, completing relevant documentation, and escorting and selling the features and services of the home during the show round
  • Ensure all sales and marketing material is presented to a high standard whether in person or via e-mail
  • Follow company procedure when taking telephone or visitor enquiries, capturing all relevant details for the Home Manager and company systems
  • Pass essential information to relevant staff or residents immediately
  • Ensure that incoming telephone calls are accurately transferred, with details recorded in case a call back is required
  • Input and retrieve information into the company enquiry management system as required
  • Actively follow up and manage any sales enquiries through to admissions using the company enquiry management system
  • Assist the Home Administrator as required and support certain duties in their absence
  • Provide clerical support to the Manager and, when appropriate, other staff, to include diary management, photocopying, filing, and maintaining records
  • Develop and maintain positive relationships with all residents, family, visitors and colleagues 

* highly competitive rates of pay * instant access to your wages. No need to wait for payday! * exclusive employee discounts incl. retail and leisure savings * excellent career development incl. formal training * free parking * well-supported environment *


Requirements and prospects

Desired skills

  • Excellent verbal and written communication skills
  • Ability to work as part of a team
  • Ability to complete comprehensive reporting systems and analysis of information
  • Ability to explain, develop and follow policies and protocols
  • Ability to have a flexible approach to workload and manage your own time To be actively involved in own personal development Ability to devise comprehensive reporting systems and analysis of information
  • Good interpersonal skills

Personal qualities

  • Self-motivated
  • Ability to work on own initiative 
  • Have a positive approach to change and ability to manage change
  • Positive attitude to Health & Safety

Desired qualifications

GCSE Grade C/4 or above in maths and English (or equivalent qualification)

Future prospects

Opportunity to progress to higher level qualifications throughout your career.

Things to consider

Please note that as part of the application and employment process you shall be asked to confirm your COVID-19 vaccination status, including if required, your agreement to be vaccinated if not yet administered, your agreement to ongoing vaccinations throughout the duration of your employment as well as confirming your agreement to regular COVID-19 testing. This information is required to ensure the safety and well-being of all our residents and staff, and shall be held in the strictest of confidence.


About the employer

Our ambition is simple. To provide the very best care and a fulfilling life to all our residents within a warm and friendly community, with kindness and compassion at our core - the most important part of this aspiration is you!

Employer

Avery Healthcare Limited

Address

Silvermere Care Home

Redhill Road

Cobham

KT11 1EF

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Training

Training provider

Qube Learning

Applications for this apprenticeship are being processed by Qube Qualifications And Development Limited

Contact

Heidi Duhig

Customer Service qualification including Functional Skills in maths and English if required

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)


Employer's Application Instructions

Please click on the link below to apply

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 21 May 2022