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Apprentice Customer Service/Counter Sales & Yard Operative Myers Group

We are currently recruiting for a Customer Service and Yard Operative Apprentice at our branch in Brighouse. You will work towards a Level 2 Customer Service Practitioner apprenticeship standard.

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Closing date: 31 May 2022

Apprenticeship summary

  • Weekly wage

    £200.00 - £225.00

  • Working week

    Monday - Friday, shifts to be confirmed. Occasional Saturday mornings as per rota. 40 - 45 hours depending on the age of the candidate. Candidates aged 16/17 = 40 hours will be £200. Candidates aged 18+ = 45 hours will be £225 per week.

    Total hours per week: 40.00

  • Expected duration

    15 months

  • Possible start date

    27 Jun 2022

  • Date posted

    31 Jan 2022

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC001814914

  • Positions

    1 available

This role will be both customer facing as well as a hands-on practical position, which with the help of our team will enable you to learn about products, sales, the running of a branch and develop your confidence. This gives you a hands-on experience to learn about a business as well as bringing your learning from college into action. 

Applications are invited from individuals who are enthusiastic, have a hands-on approach and wish to develop a long-term career in this industry.

We require you to undertake the Customer Service Standard as we require the candidate to have a Customer focussed approach.

The role will involve the following:

  • Liaise proactively with customers on a day to day basis and undertake all counter sales functions in accordance with Group requirements in order to fulfil their needs
  • Ensure all suppliers, customers, visitors, and employees comply with the Company Health and Safety and Environmental Policies and Procedures
  • Maintain and develop corporate image and reputation
  • Seek and continuously develop knowledge and information about competitor activity and pricing
  • Dealing with requests for information
  • Ensure that cash and payment systems are followed in accordance with company procedures and policies
  • Maintain and develop existing and new customers through appropriate propositions and ethical sales methods
  • Maximise sales opportunities for related products and Group cross selling, after training
  • Communicate and liaise internally and externally using appropriate methods to facilitate the development of profitable business and sustainable relationships
  • Ensure the upkeep of all merchandising to maximise sales, customer satisfaction and appearance
  • Attend meetings and group discussions where required
  • Chasing up payments
  • Using Microsoft Packages, in particular Word, and Excel
  • Any other reasonable duties which may be required by the company from time to time, as instructed by or under the direction of your immediate supervisor
  • Lifting may be required as experience will be gained in the day to day yard operations
  • Ensuring that the Policies of the company are observed, and that good practice is encouraged, particularly in the areas of Health & Safety, Equal Opportunities, and confidentiality

As part of your contract of employment completion of the Apprenticeship Training Programme forms part of your duties as well as helping your personal and professional development; the requirements to complete the programme are as follows:

  • Attend and be punctual for all induction sessions
  • Attend and be punctual for all lessons with regards to your apprenticeship programme
  • Complete all required assignments with regards to your apprenticeship by the required timeline
  • Build up your portfolio of evidence on-going during your apprenticeship programme
  • Access support from your tutor/assessor as and when required
  • Access support from your manager with regards to any evidence requirements or support as and when required
  • Attend all work-based training/support sessions

Requirements and prospects

Desired skills

  • Experience in customer service (not essential)
  • Must be PC literate
  • Must have excellent communication skills, both verbal and written
  • Must have a good level of numeracy skills
  • Must possess excellent organisational skills and good time management skills

Personal qualities

  • An enthusiastic individual
  • Must be self-motivated and have the ability to solve problems at source
  • Must be self-driven, genuine with a positive attitude and clear focus
  • Must be sufficiently mobile and flexible to work beyond the call of duty to achieve results
  • Confident in using email and the internet
  • Ability to plan, prioritise and organise own workload
  • Ability to work under pressure and to tight schedules
  • Willing to work effectively in the team
  • Flexible approach to work, willing to go the extra mile to get the job done
  • Must be punctual as well as having a good attendance record
  • Ability to work on own initiative, when required
  • Ability to work effectively as both part of a team and as an individual
  • Respond positively to the demands of a varied workload
  • Friendly and approachable.
  • Commitment to undertake continued training and development
  • A professional attitude and demeanour

Desired qualifications

GCSEs at grades C/4 or above (or equivalent) in maths and English.

No experience needed but a good positive attitude to learn on the job is essential.

Future prospects

There is a strong possibility that you will gain a permanent position following successful employment as well as achievement of the full apprenticeship qualification.

There may also be further apprenticeship/other training available following successful employment and achievement of the apprenticeship qualifications

Things to consider

Wage range/hours dependent on the following:

  • Hours will be 40 for candidates aged 16 or 17
  • Hours will be up to 45 hours for candidates aged 18 or above

40 hours x £5.00 = £200 for candidates aged 16/17

45 hours x £5.00 = £225 for candidates aged 18 or over

On successful completion of apprenticeship, the rate of pay will increase to £6 per hour after 1 year.

The job requires a candidate to lift and carry so you need to be physically fit as you will be loading and unloading stock, undertake a hands-on role assisting customers with their products.

There are good transport links – bus and train stations nearby.

Please check the time it will take for you to travel as well as the cost.

Requirement to wear personal protective equipment, when required – provided by company.

Following applying for this vacancy the first stage, after your initial application, will be to attend an interview with Nichola Barnes via Zoom.  If you do not attend this interview your application will not progress any further.

For any further information on this vacancy please contact Nichola Barnes at Kirklees College on E-mail: nbarnes@kirkleescollege.ac.uk

Mobile Number:   07788390025

Apprenticeship Team:  apprenticeships@kirkleescollege.ac.uk

No contact should be made with the employer at this initial stage, the College is more than happy to help you with any queries you may have.

The salary may also increase after a probationary period, if the budget allows, following successful employment and production of the required work towards achieving the qualifications towards the apprenticeship training programme.

This vacancy may close early if sufficient applications are received. Please ensure you apply early to avoid disappointment.

Your employer will allow you time off for study and this will be part of your contract of employment.  You should attend all required classes and keep up to date with any set work.


About the employer

The Myers Group is a family owned group of companies providing products, services, and materials to the construction industry. The Group consists of Johnsons Wellfield Quarries, Readymix Huddersfield, Myers Building Supplies, Myers Skip Hire & Myers Timber.

Employer

Myers Group

Address

Kirkdale House

Armytage Road

Brighouse

HD6 1QF

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Training

Training provider

KIRKLEES COLLEGE

Applications for this apprenticeship are being processed by Kirklees College

Contact

Nichola Barnes 07788390025 apprenticeships@kirkleescollege.ac.uk

Level 2 Customer Service Practitioner apprenticeship standard, which includes:

  • Level 1/2 Functional Skills in maths and English (if required)
  • End-Point Assessment (EPA)

The role of a customer service practitioner is to deliver high quality products and services to the customers of their organisation. Your core responsibility will be to provide a high-quality service to customers.

The standard covers the following:

Knowledge:

  • Knowing your customers
  • Understanding the organisation
  • Meeting regulations and legislation
  • Systems and resources
  • Your role and responsibility
  • Customer experience
  • Product and service knowledge

Skills:

  • Interpersonal skills
  • Communication
  • Influencing skills
  • Personal organisation
  • Dealing with customer conflict and challenge

Behaviours / Attitude:

  • Developing self
  • Being open to feedback
  • Team working
  • Equality – treating all customers as individuals
  • Presentation – dress code, professional language
  • “Right first time”

You will complete an End-Point Assessment (EPA) this will involve the following:

  • Showcase/Portfolio
  • Interview
  • Practical Observation
  • Professional Discussion

Functional Skills:  Level 1 and then L2 in maths and English (Exemptions may apply if GCSEs at grade A-C/9-4 (or equivalent e.g. Functional/Key Skills Level 1 or 2 has been achieved).

You are given time off, one day per week to study; you will attend classes at the Huddersfield Centre and via Teams and complete work for your apprenticeship. The study day is a Wednesday.

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)


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