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Customer Service Apprentice GRUNDFOS PUMPS LIMITED

Contribute to a thriving sales team whilst delivering great customer services through varying distribution channels i.e. telephone, email, live chat or instant messaging.

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Closing date: 28 May 2022

Apprenticeship summary

  • Weekly wage


  • Working week

    Monday - Friday, 8:30am - 5:00pm with 1 hour for lunch.

    Total hours per week: 37.00

  • Expected duration

    17 months

  • Possible start date

    31 May 2022

  • Date posted

    31 Jan 2022

  • Apprenticeship level

    Level 2 (GCSE)

  • Reference number


  • Positions

    1 available

Duties include:

  • Prioritise and process customer requests submitted by telephone, email, live chat or instant messaging
  • Learn how to use database systems and technology to deliver great customer service
  • Work as part of the sales team to drive positive company sales results
  • Obtain and evaluate all relevant information to handle product and service enquiries
  • Maintain thorough and accurate interaction records
  • Organise workflow to meet customer expectations
  • Communicate and coordinate with internal/external personnel
  • Follow up on customer interactions within set SLA
  • Undertake CRM quotations
  • Handle and resolve customer complaints first time
  • Provide pricing and delivery information
  • Engage in suitable project work as required to the benefit of Grundfos
  • Periodically, it may be required that you visit specific customers for self-development and to develop the account for Grundfos

Requirements and prospects

Desired skills

  • Good communication skills

Personal qualities

  • The ability to work in a demanding and fluid environment 
  • Commitment, drive and enthusiasm 
  • Self-starter with a proactive approach and be able to work on own initiative
  • Confident & articulate

Desired qualifications

  • Minimum 5 GCSE (or equivalent) 9 - 4 (A*-C) not essential, but is desired 

Future prospects

  • There will also be a chance to progress onto higher levels and consequently deal with more advanced responsibilities and duties. This will be entirely dependent on performance/ability

Things to consider

  • You must be able to clearly communicate via telephone and email

About the employer

Grundfos is a global leader in advanced pump solutions and a trendsetter in water technology. We contribute to global sustainability by pioneering technologies that improve quality of life for people and care for the planet. 




Daten Park

Kelburn Court



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Training provider


Applications for this apprenticeship are being processed by Intec Business Colleges


Shelley Lea 07841361547

  • Level 2 Customer Service Practitioner Standard
  • Level 2 Functional Skills in English and maths if required

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

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