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Food & Beverage Apprentice Marriott Hanbury Manor Hotel & Country Club Ltd

This is a wonderful opportunity to complete an Apprenticeship Programme in Hospitality with Marriott Hotels a renowned hotel brand! Duties include greeting guests, serving food and beverages. You will learn Customer service of the highest order.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 01 Jun 2022

Apprenticeship summary

  • Weekly wage

    £334.40 - £356.40

  • Working week

    Various shifts to be confirmed

    Total hours per week: 40.00

  • Expected duration

    15 months

  • Possible start date

    10 Jun 2022

  • Date posted

    27 Jan 2022

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC001814545

  • Positions

    1 available

A wonderful opportunity has become available at The Marriott hotel for an enthusiastic apprentice to join the Service team as a Front of House apprentice.

You will need to be enthusiastic and hard working and ready to contribute towards the perfect customer experience.

Main Duties:

  • Assists in creating a warm and welcoming environment for our guests 
  • Ensures that guests are seated and provided with menus/drinks menus promptly and as appropriate.
  • Ensure that all guests’ requests and queries are responded to promptly and effectively and an  exceptional service is delivered to guests at all times. 
  • Familiarise yourself with the menu and as much information about the food and beverage offering  available in order to answer any questions guests may have.
  • Take food and beverage orders and ensure that orders are communicated to the kitchen and bar  promptly and accurately. 
  • Ensure an efficient and safe delivery of all food and beverage orders in line with guest expect expectation ensuring an exceptional level of service is maintained at all times 
  • Set up, clear and promptly service tables after use to ensure that guests can be seated in a timely manner.
  • Ensure the restaurant areas are clean and well presented at all times and assist with cleaning and  Housekeeping duties as required
  • Deal with guest complaints in a friendly and efficient manner, ensuring guest satisfaction at all times and  ensure that any guest complaints and comments are reported to management 
  • Ensure all cash charge, float and till procedures are carried out in line with agreed procedures 
  • Prepare all back of house service points with regard to expected numbers for breakfast, lunch or dinner  requirements as necessary 
  • Assist in the set up and preparation, and provide service duties for functions as required.
  • Support the kitchen staff as and when required and in accordance with hygiene and safety regulations
  • Ensure that all front of house and guest areas are well maintained at all times
  • Any other duties as directed by the Restaurant & Bar Manager or other member of the management Team.
  • The hotel business functions seven days a week & 24 hours a day.  All associates must be aware that at times it may be necessary to move associates from their accustomed shift and/or department to another department within Food & Beverage and on occasion beyond the primary department as business demands fluctuate or at the discretion of the Supervisors, Head of Department or Executive Committee member.  As part of your development this cross-training is essential so that you are better able to exceed our guests’ expectations and meet their varying levels of demands.  In addition, this is a hospitality business and a hospitable service atmosphere must be projected at all times.
  • Shift work and regular weekend work is part of the role. This may also mean you may be required to work different shifts other than your normal shift hours as part of the new norm.

Requirements and prospects

Desired skills

  • Good Communication and interpersonal skills (verbal, listening, writing)
  • Pro-active and reliable 
  • Able to work within a team
  • Previous experience working within a similar environment preferred but not essential as full training will be provided
  • Accurate and efficient cash handling skills
  • Excellent communication and interpersonal skills with a confident and outgoing personality and an  ability to interact with people at all levels
  • Ability to work under pressure and juggle competing priorities in a busy, fast paced and challenging  environment with minimum supervision
  • Ability to take initiative and resolve queries in a practical and positive manner

Personal qualities

  • High standard of personal presentation 
  • Confident and outgoing personality.
  • Passion for delivering exceptional guest service
  • Courteous and pleasant attitude towards guests and colleagues

Desired qualifications

None specific but a good level of English is essential

Future prospects

This vacancy is for a temporary position with the possibility of permanent employment within Marriott Hanbury Manor upon the completion of the apprenticeship programme

Things to consider

Due to the nature of the business you will be required to work evenings, weekends and bank holidays and will be often be on your feet for the entirety of the shift.
Wage information Under 23's £8.36 Over 23's £8.91


About the employer

Marriott are a worldwide hotelier with many years in the industry, we operate across many different brands ranging from 3 to 5 star properties, we have conference suites that cater for many different styles and types of functions.
Plan your next Mayfair experience at the original London Marriott Hotel and join our dynamic and fun team.

Employer

Marriott Hanbury Manor Hotel & Country Club Ltd

Address

Cambridge Road

Ware

SG12 0SD

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Training

Training provider

BABCOCK TRAINING LIMITED

Applications for this apprenticeship are being processed by Babcock Training Limited

Contact

Michael Hand 01704502240 michael.hand@babcockinternational.com

Hospitality team member level 2  standard

As an Apprentice you will be included on a Hospitality Qualification.
Your Qualification will be delivered by an Award Winning Training Provider who will support your learning and development throughout your Apprenticeship.
This will involve a Vocational Learning Advisor coming to visit you on a regular basis to deliver the training and guide you through your Apprenticeship. 

Apprenticeship standard

Hospitality team member

Level 2 (GCSE)


Employer's Application Instructions

For further information on this vacancy and to apply please click ‘apply’. At this point you will enter the Babcock International website where you can review the Job Vacancy in more detail and apply. Please complete the application form. Your details will be sent to the Employer. Any problems applying or enquiries please call Mike on 01704 502 240.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 01 Jun 2022