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Senior Financial Services Customer Advisor Apprentice Level 3 MPM Insurance Services Limited

An excellent opportunity has arisen for an apprentice to join our Commercial Small Business Team. Working within a busy office environment, training will be provided to cover all aspects of Insurance and Claims Administration. This is a great role for the right candidate, please apply today.

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Closing date: 20 Jun 2022

Apprenticeship summary

  • Weekly wage


    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Monday to Friday, 9.00am to 5.00pm with 1-hour for lunch.

    Total hours per week: 35.00

  • Expected duration

    18 months

  • Possible start date

    27 Jun 2022

  • Date posted

    27 Jan 2022

  • Apprenticeship level

    Level 2 (GCSE)

  • Reference number


  • Positions

    1 available

A full training programme will be provided by KGJ Group and this will ensure minimum standards of training and competency are achieved in all relevant activities within the job role.

Your Small Business Team colleagues will provide training and guidance on the day to day tasks including procedures, insurance knowledge and IT skills, we will also ensure you receive coaching on letter writing, time management, how to write professional emails and answering the telephone.

Its important to us that your mentors provide you with the abilities to help you integrate into our Small Business Team and our way of working, this will help you gain the skills, behaviours and confidence needed to progress in the Small Business Team.

Duties may include:

  • Filing
  • Post collection
  • Insurance administrative support
  • Adhere to the principles/standards as set out in the Group Procedures Manual
  • Maintain a professional image of self and the Group to all customers and insurers
  • Ensure that all outgoing mail is collected and correctly franked
  • Ensure that all customers files are correctly filed, maintained and kept tidy at all times
  • Ensure all Small Business Team diary work is given to the appropriate team member
  • Sort Small Business Team post and allocate accordingly
  • Provide admin support to the Small Business Team
  • Completion of tasks in a timely manner
  • Ensure that all compliance responsibilities are recorded and reported as required
  • Maintain own training records

Requirements and prospects

Desired skills

  • Good communication skills
  • Excellent telephone manner is required as well as the ability to work on their own initiative
  • Good interpersonal skills and be team player
  • Candidates must be computer literate and have experience of using Microsoft Packages including Word and Excel

Personal qualities

  • Dedicated
  • Hardworking and willing to take on any tasks associated with the job role

Desired qualifications

GCSE Grade C/4 or equivalent qualifications in English and maths.

Future prospects

Opportunity for a full-time position on completion of the apprenticeship.

Things to consider

Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week). For more information please visit:

About the employer

MPM Insurance Services.

The KGJ Group of Companies is a family-owned business run by a dynamic and entrepreneurial group of shareholding directors.


MPM Insurance Services Limited


2 Charter Court, Broadlands


WV10 6TD

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Training provider


Applications for this apprenticeship are being processed by BABINGTON BUSINESS COLLEGE LIMITED


Diane Stanley 07552 276536

Senior Financial Services Customer Advisor Level 3.

Apprenticeship standard

Financial services customer adviser

Level 2 (GCSE)

Before you apply

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