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Customer Technical Support Apprentice PLANMECA (UK) LIMITED

This is a dynamic role covering a full range of technical support in our business, from remote support to part identification and basic fault finding on physical equipment so will be an excellent opportunity for somebody looking to expand their skills in a UK subsidiary of the largest privately owned dental company.

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Closing date: 05 Jun 2022

Apprenticeship summary

  • Weekly wage


  • Working week

    Monday - Friday, 09:00 - 17:00.

    Total hours per week: 37.50

  • Expected duration

    15 months

  • Possible start date

    13 Jun 2022

  • Date posted

    27 Jan 2022

  • Apprenticeship level

    Level 2 (GCSE)

  • Reference number


  • Positions

    1 available

Responsibilities will include:

  • Remote support for our customers
  • Answering the telephone
  • Working with our technical team to support our customers
  • Spare part ordering
  • Fault finding over the phone

Requirements and prospects

Desired skills

  • Excellent communication skills
  • Good IT skills
  • Good timekeeping skills

Personal qualities

  • Reliable
  • Smart, clean appearance
  • Flexible attitude
  • Team player
  • Friendly and helpful

Desired qualifications

GCSEs at grades C/4 or above (or equivalent) in maths and English.

Future prospects

Good future prospects for the right candidate depending on attitude and performance during the apprenticeship.

Things to consider

Although there are local public transport links these can be sporadic at times.  Please ensure your attendance daily.

DBS check shall be required if customer visit(s) required.

About the employer

Planmeca UK are a well-established company, supplying dental equipment to the UK for over 40 years. The parent company is still owned and run by its founder Heikki Kyostila and is the biggest privately owned dental equipment company in the world. We supply and service a vast range of dental equipment from dental chairs,3D X-ray’s to CAD/CAM machines that can produce crowns in 10 minutes. 




Oak Court Unit 3

Pilgrims Walk



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Training provider


Applications for this apprenticeship are being processed by Coventry College


Sharon Barker 02476 791742

Level 2 Customer Service Practitioner apprenticeship standard, which includes:

  • Level 2 NVQ in Customer Service
  • Functional Skills in maths and English (if required)
  • Employee Rights and Responsibilities (ERR)

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

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