Apprentice Receptionist/Administrator Fleet Medical Centre

To assist the practice team by working within the Reception and Administration departments of a busy GP Surgery based in Fleet, Hampshire. You will gain a working knowledge of all aspects of the business.

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Closing date: 28 Sep 2017

Apprenticeship summary

  • Weekly wage


  • Working week

    30 hours or 37.5 hours across Monday to Friday

    Total hours per week: 30.00

  • Apprenticeship duration

    52 weeks

  • Possible start date

    29 Sep 2017

  • Date posted

    27 Jan 2017

  • Apprenticeship level

    Intermediate Level Apprenticeship

  • Reference number


  • Positions

    1 available

Every GP Practice needs an efficient team of administrators/receptionists who can ensure that every patients experience is a positive one. This is an exciting opportunity to start your career in the Health Care Sector. This is a great opportunity to join this GP Practice in Feet, Hampshire.

 Duties include;

  • Managing patient requests in person, on the phone and via written communication
  • Booking, amending, rescheduling and cancelling patient appointments
  • Distributing prescriptions
  • Action patient care follow- up arrangements as per clinicians instructions
  • Advising patients of chargeable services and processing payments
  • Providing patients with information about the Practice Services
  • General housekeeping of reception and waiting areas
  • Arranging transport and home visits
  • Managing medical records recording patient contracts, attaching correspondence electronically and in hard copy and filing in correct order including scanning and filing
  • Maintaining and updating the practice patient database
  • Ensuring confidentiality and data protection is observed at all times

Requirements and prospects

Desired skills

  • Good communication skills, both written and verbal
  • Task driven
  • Confident
  • Attention to detail
  • Hard working
  • Articulate and willing to work in a team
  • Personal motivation

Personal qualities

  • Honest
  • Reliable
  • Approachable
  • Empathetic
  • Assertive

Qualifications required

GCSE grade C or above in Maths and English (or equivalent) desired but not essential.

Future prospects

To become a competent Receptionist and Administrator in the GP Practice sector.

Things to consider

This is a very busy environment where you will need to deal with people who are ill, worried and sometimes upset and confused. You need to be able to remain calm and behave in a professional manner at all times. Apprenticeship National Minimum Wage (ANMW): The National Minimum Wage for Apprentices is £3.40 per hour from 1st October 2016. This is the legal minimum pay per hour applying to 16-18 year old apprentices and those aged 19 and over in the first year of their apprenticeship. For apprentices 19 or over who have completed their first year and are continuing their apprenticeship, the National Minimum wage appropriate to their age applies.

About the employer

GP Surgery in Fleet


Fleet Medical Centre


Church Road


GU51 4PE

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Training provider

  • Level 2/3 City & Guilds Diploma In Business & Administration
  • Level 1 / 2 Functional Skills in Math, English & ICT
  • Employee Rights and Responsibilities
  • Personal Learning and Thinking Skills

Apprenticeship framework

Business and Administration

Training provider


Applications for this apprenticeship are being processed by LIGA (UK) LTD


Helena Jacinto 0845 177 1880

Before you apply

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Closing date: 28 Sep 2017