IT 1st Line IT Support Apprentice - 79052 I-Dash Ltd
The Helpdesk Technician Apprentice will assist the IT ServiceDesk Manager with providing 1st and 2nd line helpdesk support and the installation, maintenance and administration of computer equipment and associated software, telecoms and audio-visual systems for our clients.
This apprenticeship requires you to apply through the employer's website.
Apply nowClosing date: 30 May 2022
Apprenticeship summary
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Annual wage
£12,000.00
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Working week
TBC upon interview.
Total hours per week: 37.50
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Expected duration
15 months
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Possible start date
13 Jun 2022
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Date posted
25 Jan 2022
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Apprenticeship level
Advanced
Level 3 (A level) -
Reference number
VAC001812770
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Positions
1 available
Duties and responsibilities:
- Troubleshoot desktop and server problems reported by customers and-or monitoring systems.
- Desktop-Laptop-Server support.
- Active Directory and Group Policy
- Windows Server and Windows 10.
- Networking (LAN - WAN - WLAN - VLAN).
- Firewalls, Access Points, and network switches.
- Various customer related software (Sage, QuickBooks, etc.).
- Provide solutions to incident and problems (and escalating internally to senior engineers when needed).
- Contribute to internal policies, procedures, and processes.
- Prioritising and managing several open support requests at once.
- Keeping accurate records and documentation up to date when required.
- Detailing notes and customers in a clear and concise manner.
- Provide resolution to customer issues and requirements via telephone, email, and remote access.
- Managing their own allocated tasks via the company ticketing system
- Manage their own time and priorities
- Work to agreed SLAs
Requirements and prospects
Desired skills
The requirements listed below are considered to either be essential to successfully undertake the duties and responsibilities of the post or are considered highly desirable.
Desired experience, skills and qualities:
- Good customer service skills
- Passion and understanding of the IT and Technology landscape
- Fast learner with the ability to work on their own as well as part of a team
- Good communication and people skills
Personal qualities
- Good time management
- Proven ability to work under pressure
Desired qualifications
Entry requirements:
You need to have 5 GCSE’s:
- Maths and English (or equivalents) at grades D or above
- 3x GCSE’s grade A-C in any other subject
You must not already have a qualification in a similar subject at the same level, or higher level than this apprenticeship.
If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications.
Find out more here:
https://www.enic.org.uk/Qualifications/UKQRS/Default.aspx
Future prospects
Upon completion of the Apprenticeship, there is an opportunity to become a full-time employee of i-Dash.
Things to consider
Important Information:
QA’s apprenticeships are funded by the Education & Skills Funding Agency (ESFA), an executive agency of the Department for Education.
To be eligible for a Government funded apprenticeship you must have lived in the UK or European Economic Area (EEA) for the last 3 consecutive years.
About the employer
Established in 2001 by industry experts, i-dash is a Microsoft Gold accredited IT, Telephony and Software Development Company based in St Neots, Cambridgeshire. Specialists in Microsoft Azure, Office 365 and cloud hosting, i-dash provide complete IT services for all sizes of organisations, throughout the UK.
Employer
I-Dash Ltd
Address
105
Great North Road
St. Neots
PE19 8EL
Training
Training provider
QA LIMITED
Applications for this apprenticeship are being processed by QA Limited
- Level 3 Infrastructure Technician Apprenticeship Standard
- Functional Skills in maths and English if required
Approximately 11% of training takes place in the QA learning centre classroom. 9% is done in the workplace, through online training, face-to-face meetings with your QA Technical Skills Coach, or developing your portfolio. The remaining time will be spent on your workplace activity.
Apprenticeship standard
Information communications technician
Level 3 (A level)
Employer's Application Instructions
This apprenticeship requires you to apply through the employer's website.
Apply nowClosing date: 30 May 2022