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Events Administrator and Customer Service Apprentice SPACE HIRE LIMITED

To provide customers, visitors and guests with a positive experience. The Events Administrator and Customer Service Apprentice is directly responsible to the Corporate Events Manager. The position involves extensive liaison with members and the Space Hire team. This is an exciting opportunity undertaking varied duties.

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Closing date: 30 Jun 2022

Apprenticeship summary

  • Weekly wage

    £185.00 - £300.00

  • Working week

    Days: Mon – Friday, times TBC Unpaid lunch: One hour

    Total hours per week: 37.50

  • Expected duration

    15 months

  • Possible start date

    04 Jul 2022

  • Date posted

    24 Jan 2022

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC001812519

  • Positions

    1 available

The role will include various administration duties with the aim to develop and have more responsibility during your apprenticeship. The role will include some of the following areas:

  • Support to members of the Management Team
  • Using Microsoft Packages, in particular Word and Excel
  • To deal courteously and efficiently with all visitors.
  • Dealing with stationery/coffee bar stock levels and reordering as and when appropriate
  • Assisting all members of the team as and when required
  • Dealing with requests for information
  • Working within the coffee bar area providing drinks and snacks to customers,visitors and guests
  • Assist with setting up rooms for events
  • Cleaning rooms and waiting areas after hirers leave
  • Taking incoming telephone calls, dealing with such calls promptly in a professional  manner, and re-directing appropriate calls to other individuals within the establishment
  • Taking and communicating messages for other Space Hire personnel
  • Ensuring hirers complete the signing in process
  • Assist visitors fill out visitors pass, and issuing of visitors passes
  • General administrative duties including photocopying, invoicing, collecting cash and other forms of payments from customers if necessary, filing, ordering stationery, dispatching and accepting mails and couriers’ services (parcels)
  • Ensure high operational standards in and the around the venue at all times, checking rooms at the end of sessions
  • Adhering to all company policies/procedures
  • Compliance with individual health and safety responsibilities

As part of your contract of employment completion of the Apprenticeship Training Programme forms part of your duties as well as helping your personal and professional development; the requirements to complete the programme are as follows:

  • Attend and be punctual for all induction sessions
  • Attend and be punctual for all lessons
  • Complete all required assignments with by the required timeline.
  • Build up your portfolio of evidence on-going during your apprenticeship programme.
  • Access support from your tutor/assessor as and when required
  • Access support from your manager with regards to any evidence requirements or support as and when required
  • Attend all work-based training/support sessions

The above is not an exhaustive list of duties and you will be expected to perform different tasks as necessitated by the organisation which is relevant to your post within the company to meet the overall business objectives.


Requirements and prospects

Desired skills

  • Somebody who is a good verbal communicator who has a polite, clear and professional telephone manner
  • Must have a good level of literacy skills
  • IT literate and have a good understanding of Microsoft Packages
  • Required to work to deadlines, with good time management
  • Good numeracy skills
  • Ability to be organised and to meet targets set to complete the required work-based evidence, assignments and logging of all work completed towards completion of your apprenticeship programme - your employer will also support you with these requirements
  • Confident in using email and the internet
  • The successful candidate will be organised
  • Willing to work effectively in the team

Personal qualities

  • An enthusiastic individual
  • Flexible approach to work, willing to go the extra mile to get the job done
  • Must be punctual as well as having a good attendance record
  • Ability to work on own initiative, when required
  • Ability to work effectively as both part of a team and as an individual,
  • Respond positively to the demands of a varied workload
  • Friendly and approachable
  • Commitment to undertake continued training and development

Desired qualifications

Grade C/4 or above or Functional/Key Skills Level 2 in maths and English is required.

An IT qualification would be an advantage.

Future prospects

There is a possibility that you will gain a permanent position following successful employment as well as achievement of the full apprenticeship qualification.

There may also be further apprenticeship/other training available following successful employment and achievement of the apprenticeship qualifications

Things to consider

There are good transport links by bus - please check cost and time it will take to travel.

Following applying for this vacancy the first stage, after your initial application, will be to attend an interview with Nichola Barnes via Zoom.  If you do not attend this interview your application will not progress any further.

For any further information on this vacancy please contact Nichola Barnes at Kirklees College on E-mail:

nbarnes@kirkleescollege.ac.uk

Mobile Number: 07788390025

Apprenticeship Team:  apprenticeships@kirkleescollege.ac.uk

NO CONTACT should be made with the employer at this initial stage, the College is more than happy to help you with any queries you may have.

The salary may be negotiable. This will depend on experience. 

The salary may also increase after a probationary period, if the budget allows, following successful employment and production of the required work towards achieving the qualifications towards the apprenticeship training programme.

This vacancy may close early if sufficient applications are received. Please ensure you apply early to avoid disappointment.

Your employer will allow you time off for study and this will be part of your contract of employment.  You should attend all required classes and keep up to date with any set work. You may need to attend Kirklees College for taught classes and also online via Teams. 

The Apprenticeship National Minimum Wage guide (ANMW): https://www.gov.uk/national-minimum-wage-rates


About the employer

Based in Morley, Leeds, Space Hire has 6 premium rooms ranging from 53 to 220 sqm. We have the capacity to hold different types of corporate, training or networking events. We currently have multiple permanent hirers who use our spaces every week for their business needs. We also have an onsite coffee bar for customers to enjoy drinks and snacks.

Employer

SPACE HIRE LIMITED

Address

Texas Street

Leeds

LS27 0HG

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Training

Training provider

KIRKLEES COLLEGE

Applications for this apprenticeship are being processed by Kirklees College

Contact

Nichola Barnes 07788390025 apprenticeships@kirkleescollege.ac.uk

Overview of Customer Service Apprenticeship Standard

The role of a customer service practitioner is to deliver high quality products and services to the customers of their organisation. Your core responsibility will be to provide a high-quality service to customers.

The standard covers the following:

Knowledge

  • Knowing your customers
  • Understanding the organisation
  • Meeting regulations and legislation
  • Systems and resources
  • Your role and responsibility
  • Customer experience
  • Product and service knowledge

Skills

  • Interpersonal skills
  • Communication
  • Influencing skills
  • Personal organisation
  • Dealing with customer conflict and challenge

Behaviours / Attitude

  • Developing self
  • Being open to feedback
  • Team working
  • Equality – treating all customers as individuals
  • Presentation – dress code, professional language
  • “Right first time”

You will complete an End Point Assessment this will involve the following:

  • Showcase/Portfolio
  • Interview
  • Practical Observation
  • Professional Discussion

Functional Skills:  Level 1 and then L2 in maths and English (Exemptions may apply if Grade A - C GCSE, Functional/Key Skills Level 1 or 2 has been achieved.

You are given one day per week as time off to study; you will attend classes face to face and via Teams and complete work for your apprenticeship. The study day is a Wednesday.

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)


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