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Customer Care Representative Abzorb

Hiring an apprentice who creates a pleasant customer experience, ensuring its seamless for our partners and customers. A positive attitude that shines through on every interaction with our customers. Put your technical troubleshooting skills to test and support customers through inbound and outbound calls across our portfolio of products.

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Closing date: 31 May 2022

Apprenticeship summary

  • Weekly wage

    £206.25

  • Working week

    Monday - Friday, times to be confirmed

    Total hours per week: 37.50

  • Expected duration

    15 months

  • Possible start date

    01 Jun 2022

  • Date posted

    24 Jan 2022

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC001812493

  • Positions

    1 available

  • Responding to e-mail and telephone queries in an agreed SLA
  • Overseeing automation
  • Supporting partners and customers with our portfolio, including. including Vodafone, O2, our MVNO Abz and our fixed propositions where applicable.
  • First line technical support (PSTN, ISDN2, ISDN30)
  • Updating internal systems
  • In life changes including adding / removing bars, bundles and completing contracts
  • Supporting resellers with placing new orders
  • Placing orders for organic growth accounts
  • Raising faults
  • Raising billing queries
  • Placing orders for hardware
  • Supporting CapZ Queries
  • Reporting network faults
  • Supporting other departments where applicable
  • Onboarding new partners after sign up

Requirements and prospects

Desired skills

Attention to detail.

Good Written & Verbal Communication.

Personal qualities

Be happy to work alone and as part of a team.

Friendly & Helpful.

Desired qualifications

Preferred English and Math GCSE grade C/4 or above or equivalent qualification.

Future prospects

To be discussed on completion of apprenticeship.


About the employer

Abzorb provide telecommunication and networking solutions and support to leading businesses and public sectors across the UK. They are expanding and looking to employ a dynamic project manager to coordinate and complete tasks within their Sales team.

Employer

Abzorb

Address

Armytage Road

Brighouse

HD6 1QF

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Training

Training provider

CALDERDALE COLLEGE

Applications for this apprenticeship are being processed by Calderdale College

Contact

Madeline Oxby 07974587441 madeline.oxby@calderdale.ac.uk

A successful candidate will work towards a qualification in Customer Services Level 2.

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)


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