Customer Care Representative Abzorb
Hiring an apprentice who creates a pleasant customer experience, ensuring its seamless for our partners and customers. A positive attitude that shines through on every interaction with our customers. Put your technical troubleshooting skills to test and support customers through inbound and outbound calls across our portfolio of products.
Closing date: 31 May 2022
Apprenticeship summary
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Weekly wage
£206.25
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Working week
Monday - Friday, times to be confirmed
Total hours per week: 37.50
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Expected duration
15 months
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Possible start date
01 Jun 2022
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Date posted
24 Jan 2022
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Apprenticeship level
Intermediate
Level 2 (GCSE) -
Reference number
VAC001812493
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Positions
1 available
- Responding to e-mail and telephone queries in an agreed SLA
- Overseeing automation
- Supporting partners and customers with our portfolio, including. including Vodafone, O2, our MVNO Abz and our fixed propositions where applicable.
- First line technical support (PSTN, ISDN2, ISDN30)
- Updating internal systems
- In life changes including adding / removing bars, bundles and completing contracts
- Supporting resellers with placing new orders
- Placing orders for organic growth accounts
- Raising faults
- Raising billing queries
- Placing orders for hardware
- Supporting CapZ Queries
- Reporting network faults
- Supporting other departments where applicable
- Onboarding new partners after sign up
Requirements and prospects
Desired skills
Attention to detail.
Good Written & Verbal Communication.
Personal qualities
Be happy to work alone and as part of a team.
Friendly & Helpful.
Desired qualifications
Preferred English and Math GCSE grade C/4 or above or equivalent qualification.
Future prospects
To be discussed on completion of apprenticeship.
About the employer
Abzorb provide telecommunication and networking solutions and support to leading businesses and public sectors across the UK. They are expanding and looking to employ a dynamic project manager to coordinate and complete tasks within their Sales team.
Training
Training provider
CALDERDALE COLLEGE
Applications for this apprenticeship are being processed by Calderdale College
Contact
Madeline Oxby 07974587441 madeline.oxby@calderdale.ac.uk
A successful candidate will work towards a qualification in Customer Services Level 2.
Apprenticeship standard
Customer service practitioner
Level 2 (GCSE)
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