Customer Care - Technical Support Abzorb
Abzorb is hiring an apprentice with a positive attitude that shines through on every interaction with our partners and customers. Managing and supporting direct customers and business partners with a range of products including Broadband services, telephone services and phone systems that work over an internet connection.
Closing date: 31 May 2022
Apprenticeship summary
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Weekly wage
£206.25
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Working week
Monday - Friday, times to be confirmed
Total hours per week: 37.50
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Expected duration
15 months
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Possible start date
01 Jun 2022
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Date posted
24 Jan 2022
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Apprenticeship level
Intermediate
Level 2 (GCSE) -
Reference number
VAC001812461
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Positions
1 available
Roles and Responsibilities
- Responding to e-mail and telephone queries in an agreed SLA
- Supporting partners and customers with our portfolio propositions where applicable
- Updating internal systems
- Raising faults with our partners via telephone, email and the appropriate portals
- Supporting other departments where applicable
- Configuration of new phone system
- Configuration of Broadband routers
- Placing orders for hardware
- Reporting network faults
- Notifying customers of planned maintenance
- Arranging Openreach engineers to attend customer sites
- Arranging for Abzorb engineers to attend customer sites
Requirements and prospects
Desired skills
Attention to detail.
Good Written & Verbal Communication.
Personal qualities
Be happy to work alone and as part of a team.
Friendly & Helpful.
Desired qualifications
Preferred English and Math GCSE grade C/4 or above or equivalent qualification.
Future prospects
To be discussed on completion of apprenticeship.
About the employer
Abzorb provide telecommunication and networking solutions and support to leading businesses and public sectors across the UK. They are expanding and looking to employ a dynamic project manager to coordinate and complete tasks within their Sales team.
Training
Training provider
CALDERDALE COLLEGE
Applications for this apprenticeship are being processed by Calderdale College
Contact
Madeline Oxby 07974587441 madeline.oxby@calderdale.ac.uk
Successful candidate will work towards a qualification in Customer Services Level 2
Apprenticeship standard
Customer service practitioner
Level 2 (GCSE)
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