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Customer Care - Technical Support Abzorb

Abzorb is hiring an apprentice with a positive attitude that shines through on every interaction with our partners and customers. Managing and supporting direct customers and business partners with a range of products including Broadband services, telephone services and phone systems that work over an internet connection.

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Closing date: 31 May 2022

Apprenticeship summary

  • Weekly wage

    £206.25

  • Working week

    Monday - Friday, times to be confirmed

    Total hours per week: 37.50

  • Expected duration

    15 months

  • Possible start date

    01 Jun 2022

  • Date posted

    24 Jan 2022

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC001812461

  • Positions

    1 available

Roles and Responsibilities

  • Responding to e-mail and telephone queries in an agreed SLA
  • Supporting partners and customers with our portfolio propositions where applicable
  • Updating internal systems
  • Raising faults with our partners via telephone, email and the appropriate portals
  • Supporting other departments where applicable
  • Configuration of new phone system
  • Configuration of Broadband routers
  • Placing orders for hardware
  • Reporting network faults
  • Notifying customers of planned maintenance
  • Arranging Openreach engineers to attend customer sites
  • Arranging for Abzorb engineers to attend customer sites

Requirements and prospects

Desired skills

Attention to detail.

Good Written & Verbal Communication.

Personal qualities

Be happy to work alone and as part of a team.

Friendly & Helpful.

Desired qualifications

Preferred English and Math GCSE grade C/4 or above or equivalent qualification.

Future prospects

To be discussed on completion of apprenticeship.

About the employer

Abzorb provide telecommunication and networking solutions and support to leading businesses and public sectors across the UK. They are expanding and looking to employ a dynamic project manager to coordinate and complete tasks within their Sales team.

Employer

Abzorb

Address

Armytage Road

Brighouse

HD6 1QF

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Training

Training provider

CALDERDALE COLLEGE

Applications for this apprenticeship are being processed by Calderdale College

Contact

Madeline Oxby 07974587441 madeline.oxby@calderdale.ac.uk

Successful candidate will work towards a qualification in Customer Services Level 2 

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

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