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Customer Service Apprentice Universal Forwarding (T/u Harlor Ltd)

A exciting opportunity has arisen for a Customer Service apprentice to join Universal Forwarding. This is a varied role which will include liaising with internal and external customers.

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Closing date: 07 Jul 2022

Apprenticeship summary

  • Weekly wage

    £225.00 - £243.75

  • Working week

    Monday – Friday – 0900 – 1700

    Total hours per week: 37.50

  • Expected duration

    12 months

  • Possible start date

    11 Jul 2022

  • Date posted

    19 Jan 2022

  • Apprenticeship level

    Level 2 (GCSE)

  • Reference number


  • Positions

    1 available

A exciting opportunity has arisen for a Customer Service apprentice to join Universal Forwarding.  This is a varied role which will include liaising with internal and external customers.  You will be office based (around 95% of your working week) as well as working in the warehouse (5% of your working week) to assist with supporting the warehouse team with deliveries. 

Main duties will include:

  • Communicating over the telephone with clients and colleagues
  • Work on reception area, meet and greet visitors
  • Use excellent customers service continuously
  • Supporting warehouse with deliveries
  • Supporting delivery drivers with removing boxes
  • Organise and report data
  • Create sales invoices
  • Input purchase invoices
  • Use a diary system
  • Sending and receiving emails
  • Postal duties
  • Filing and maintaining internal documents
  • Store and retrieve information
  • Scanning documents

Requirements and prospects

Desired skills

  • Ability to make efficient use of resources
  • Excellent people skills to be able to adapt to all levels and age group
  • Attention to detail
  • Excellent communication skills & telephone manner
  • Ability to multi-task
  • Sound knowledge of Microsoft, Excel packages & Social Media Platforms

Personal qualities

  • High level of motivation
  • Ability to work independently and as part of a team
  • Punctual
  • Efficient
  • Be able to use own initiative
  • Ambitious individual, who is driven to achieve successful results

Desired qualifications

  • GCSE or equivalents at grades C/4 or above in both English and mathematics
  • Basic Numeracy and Literacy skills

Future prospects

Permanent position on completion of the apprenticeship for the right candidate.

There could be progression within the organisation for the right applicant to move into more of a logistical / export role in the future if desired.

Things to consider

  • As 5% of your job role will be working within the warehouse, the successful candidate must be physically able to cope with the demands of the role 
  • Wage will be reviewed on completion of probationary period (12 weeks)

The Apprenticeship National Minimum Wage guide (ANMW):

About the employer

Universal Forwarding is based at Newcastle Airport and was formed over twenty years ago in 1989, by the current Directors, Trevor Harbottle and Philip Naylor. After both coming from airfreight backgrounds they have developed the company into one of the regions foremost suppliers of international freight to "Blue Chip" companies not just in the North East of England but Worldwide.

This has been achieved by delivering an un-paralleled service to their customers and most importantly, listening to and adapting to their requirements and requests.

They have become experts in their field and believe they can offer your company the best solution to logistics the industry has to offer and they stand by their motto: "If it's humanly possible we can get your freight to its destination within the parameters set by you."


Universal Forwarding (T/u Harlor Ltd)


Airport Freightway

Newcastle Upon Tyne

NE13 8BH

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Training provider


Applications for this apprenticeship are being processed by Access Training Ltd


Harriet Bird 0191 490 4680

  • Customer Service Practitioner Level 2 Apprenticeship Standard
  • Functional Skills (if applicable)

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

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