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Business Administration, Customer Service and Social Media Apprentice MIRFIELD AUTOMOTIVE SPARES LIMITED

This is an exciting opportunity to work for Mirfield Auto Spares undertaking varied duties including administration, social media and customer service both online and face to face. You will be working with a hardworking and friendly team.

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Closing date: 31 May 2022

Apprenticeship summary

  • Weekly wage

    £177.97 - £351.50

  • Working week

    Monday to Friday 9am - 5pm (2 x unpaid 15 min breaks am and pm and half hour lunch break)

    Total hours per week: 37.00

  • Expected duration

    15 months

  • Possible start date

    27 Jun 2022

  • Date posted

    21 Jan 2022

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC001810776

  • Positions

    1 available

The role will include various administration, customer service and social media duties with the aim to develop and have more responsibility during your apprenticeship. The role will include some of the following areas:

  • General administrative duties including typing correspondence by e-mail and letter.
  • Organising business travel
  • Occasionally, administering the company's internet shop, packaging and distribution of internet ordered goods, dealing with incoming and outgoing post
  • To undertake filing, faxing, record keeping, photocopying and distribution of relevant documents.
  • Support to members of the Management Team
  • Using Microsoft Packages, in particular Word,
  • Answering enquiries 
  • Taking photographs of items to be sold on Ebay
  • Occsionally adding parts to Ebay
  • Retrieve Export shipment quotes and compare prices before returning with most competitive
  • Cleaning parts so they are ready to be photographed for sale
  • To deal courteously and efficiently with all visitors.
  • Answering the telephone in a professional manner and dealing with general enquiries from customers and clients.
  • Providing refreshments for visitors when required - maybe required to collect lunch 
  • Inputting data onto internal systems with a high level of accuracy
  • Dealing with stationary/stock levels and reordering as and when appropriate
  • Assisting all members of the team as and when required
  • Dealing with requests for information
  • Ensuring that the Policies of the company are observed and that good practice is encouraged, particularly in the areas of Health & Safety, Equal Opportunities and confidentiality. 

As part of your contract of employment completion of the Apprenticeship Training Programme forms part of your duties as well as helping your personal and professional development; the requirements to complete the programme are as follows:

  • Attend and be punctual for all induction sessions
  • Attend and be punctual for all lessons
  • Complete all required assignments with by the required timeline.
  • Build up your portfolio of evidence on-going during your apprenticeship programme.
  • Access support from your tutor/assessor as and when required
  • Access support from your manager with regards to any evidence requirements or support as and when required
  • Attend all work-based training/support sessions

The above is not an exhaustive list of duties and you will be expected to perform different tasks as necessitated by the organisation which is relevant to your post within the company to meet the overall business objectives.


Requirements and prospects

Desired skills

  • Somebody who is a good verbal communicator who has a polite, clear and professional telephone manner.
  • Must have a good level of literacy skills.
  • IT literate and have a good understanding of Microsoft Packages.
  • Required to work to deadlines, with good time management.
  • Good numeracy skills.
  • Confident in using email and the internet.
  • The successful candidate will be organised.
  • Willing to work effectively in the team.
  • You must have good computer skills and the ability to prioritise your own workload
  • Experience of Ebay trading and/or Facebook is beneficial 
  • You should be able to demonstrate an eye for accuracy and attention to detail

Personal qualities

  • An enthusiastic individual
  • Flexible approach to work, willing to go the extra mile to get the job done
  • Must be punctual as well as having a good attendance record
  • Ability to work on own initiative, when required
  • Ability to work effectively as both part of a team and as an individual,
  • Respond positively to the demands of a varied workload.
  • Friendly and approachable
  • Commitment to undertake continued training and development.

Desired qualifications

Grade D/3 or above in Maths and English or equivalent is required.

Good IT Skills - can use Word, Excel, Outlook and Internet Explorer 

It would be desirable is you have experience of Ebay trading, Facebook, twitter and Instagram etc 

Due to the nature of company the ability to drive would be an advantage.

Future prospects

There is a strong possibility that you will gain a permanent position following successful employment as well as achievement of the full apprenticeship qualification.

There may also be further apprenticeship/other training available following successful employment and achievement of the apprenticeship qualifications.

Things to consider

Mirfield Automotive Spares Ltd is located close to Mirfield town centre and is within a five minutes’ walk of both the main Huddersfield Road and Mirfield train station providing great public transport links.

Due to the nature of company the ability to drive would be an advantage.

This company is commercial vehicle dismantlers and as such the successful candidate should be aware that they will be required to wear safety boots, gloves, helmet and high visibility vests when in the yard.

 

Following applying for this vacancy the first stage, after your initial application, will be to attend an interview with Nichola Barnes via Zoom.  If you do not attend this interview your application will not progress any further.

For any further information on this vacancy please contact Nichola Barnes at Kirklees College on E-mail:

 

nbarnes@kirkleescollege.ac.uk

 

Mobile Number:   07788390025

 

Apprenticeship Team:  apprenticeships@kirkleescollege.ac.uk

NO CONTACT should be made with the employer at this initial stage, the College is more than happy to help you with any queries you may have.

The salary may be negotiable.  This will depend on experience. 

The salary may also increase after a probationary period, if the budget allows, following successful employment and production of the required work towards achieving the qualifications towards the apprenticeship training programme.

This vacancy may close early if sufficient applications are received. Please ensure you apply early to avoid disappointment.

Your employer will allow you time off for study and this will be part of your contract of employment.  You should attend all required classes and keep up to date with any set work. Classes are delivered face to face at the Huddersfield Centre and you will also be involved in meetings via Teams


About the employer

Mirfield Auto Spares Ltd has over 30 years of experience in exporting commercial spare parts, complete vehicles and machinery; we are one of the UK's largest stockists of second hand commercial vehicle spares, exporting to 36 countries around the world.

Employer

MIRFIELD AUTOMOTIVE SPARES LIMITED

Address

Lowlands Road

Mirfield

WF14 8LX

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Training

Training provider

KIRKLEES COLLEGE

Applications for this apprenticeship are being processed by Kirklees College

Contact

Nichola Barnes 07788390025 apprenticeships@kirkleescollege.ac.uk

Overview of Customer Service Apprenticeship Standard

The role of a customer service practitioner is to deliver high quality products and services to the customers of their organisation. Your core responsibility will be to provide a high- quality service to customers.

The standard covers the following:

Knowledge

  • Knowing your customers
  • Understanding the organisation
  • Meeting regulations and legislation
  • Systems and resources
  • Your role and responsibility
  • Customer experience
  • Product and service knowledge

Skills

  • Interpersonal skills
  • Communication
  • Influencing skills
  • Personal organisation
  • Dealing with customer conflict and challenge

Behaviours / Attitude

  • Developing self
  • Being open to feedback
  • Team working
  • Equality – treating all customers as individuals
  • Presentation – dress code, professional language
  • “Right first time”

Functional Skills:  Level 1 and then Level 2 in Maths and English (Exemptions may apply if Grade A – C/4 GCSE, Functional/Key Skills Level 1 or 2 has been achieved.

Your employer will allow you time off for study and this will be part of your contract of employment.  You should attend all required classes and keep up to date with any set work. Classes are delivered face to face at the Huddersfield Centre and you will also be involved in meetings via Teams

.

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)


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