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Customer and Sales Support Apprentice Southern Lubricants

Southern Lubricants Ltd is a local family company that has an exciting opportunity for a new Customer and Sales Support Apprentice. This role offers a unique opportunity for an individual to learn and grow with the business. You will be given the chance to learn all aspects of the business and be part of a team.

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Closing date: 24 Jun 2022

Apprenticeship summary

  • Weekly wage


    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Monday - Friday, 10:00 - 16:30, with 30-minutes for lunch which is unpaid. 30 hours per week for the first month then increasing to 35 hours per week, 09:00 - 17:00, with 1-hour for lunch which is unpaid.

    Total hours per week: 30.00

  • Expected duration

    12 months

  • Possible start date

    27 Jun 2022

  • Date posted

    18 Jan 2022

  • Apprenticeship level

    Level 2 (GCSE)

  • Reference number


  • Positions

    1 available

We are looking for an individual who is well disciplined, motivated, ambitious and is confident with talking to people both face to face and over the telephone.  You will need an outgoing, friendly manner, capable of offering good customer service and excellent communication skills as well as demonstrating a keen attention to detail.  You will be working as part of a small team with plenty of opportunity for growth and further development.

You job role will be varied but will include:

  • All aspects of sales order processing
  • Setting up of new customer accounts, liaise with customers to ensure correct information is processed
  • Working directly with suppliers and customers setting up new products and maintaining accurate data sheets
  • Invoicing customers once goods have been delivered and managing any queries raised
  • Building relationships with new customers over the phone, dealing with enquiries and all aspects of customer service as required
  • Follow up communication with customers to get feedback on their experience
  • Working effectively as part of a sales team
  • Credit control follow ups with customers
  • To provide and effective and high quality service at all times

Requirements and prospects

Desired skills

  • Good customer service skills - happy in a customer driven environment
  • Good IT skills in Microsoft Office packages e.g. Word and Excel
  • Confident telephone manner

Personal qualities

  • A friendly, hardworking individual who is happy working as part of a team
  • A genuine interest in own development and progression
  • Polite and courteous and able to use own initiative
  • Ability to multi-task in a busy sales environment
  • Able to prioritise all work-based tasks 

Desired qualifications

GCSEs at grades A*-C/9-4 (or equivalent) in maths and English.

A good/recognised ICT qualification (or equivalent).

Future prospects

  • Comprehensive on-the-job training will be provided both internally and externally
  • Possible permanent employment following successful completion of qualification
  • Progression opportunities available for the right candidate

Things to consider

Check travel arrangement before application to ensure you can get to company location.

Part of the qualification will require Off The Job training at our training centre based in Plymouth.  These sessions are currently delivered remotely but as Covid precautions are relaxed regular College attendance will be required as part of the qualification requirements.

Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week). For more information please visit:

About the employer

Southern Lubricants are lubricant distributors, using our own dedicated transport fleet. We distribute many different brands such as Mobil, Texaco and Shell.


Southern Lubricants


Moorlands House

North Road


EX20 1BQ

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Training provider

Focus Training And DCET Training

Applications for this apprenticeship are being processed by Focus Training (SW) Ltd


Trevor Barnes 07836536590

Level 2 Customer Service Practitioner apprenticeship standard, which includes:

  • Level 1/2 Functional Skills in maths and English (if required)
  • End-Point Assessment (EPA)
  • On the job training - to support role development
  • Off the job training (College attendance) to support qualification requirements

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

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