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Business Administration Level 3 Apprenticeship Gosforth Memorial Medical Centre

If you are not already a patient at this medical practice, and would like to get your foot through the door in a Medical setting, this is the perfect position. If you are dependable, bubbly and able to multi task… Look no further because this vacancy has your name all over it. Excellent opportunity, don’t miss out.

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Closing date: 30 Jun 2022

Apprenticeship summary

  • Weekly wage

    £180.38

    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Monday - Friday, shifts to be confirmed

    Total hours per week: 37.50

  • Expected duration

    18 months

  • Possible start date

    04 Jul 2022

  • Date posted

    18 Jan 2022

  • Apprenticeship level

    Advanced
    Level 3 (A level)

  • Reference number

    VAC001810522

  • Positions

    1 available

Responsibilities:

  • Respond to routine correspondence and enquiries from a range of clients.
  • Front of house operations - reception duties
  • Greeting patients
  • Arranging appointments
  • Contacting patients/services via telephone and email
  • Back office admin; medical filing of patient records
  • Contacting patients about test results
  • Scanning documents
  • Sending files/documents to hospitals and doctors
  • Ordering patient prescriptions
  • Post duties
  • Be well presented at all times
  • Responding to email enquiries
  • Answering telephones and dealing with customer enquiries with an excellent telephone manner
  • Deal with customer contact effectively and efficiently, in line with the firm’s expectations and company ethos
  • Maintain manual and computerised filing systems.
  • Dealing with clients face to face and over the phone to manage cases and communicating information correctly
  • Data entry using computerised systems
  • General office duties (faxing, filing, scanning, photocopying etc.)
  • Other roles and responsibilities where appropriate

Requirements and prospects

Desired skills

  • Good knowledge of Microsoft Office systems
  • Good keyboard skills
  • Excellent telephone manner
  • Numerate and Literate
  • Excellent communication and interpersonal skills
  • Ability to work to tight timescales
  • Good communication skills
  • Accurate and good attention to detail

 (Full training will be provided for the right candidate)

Personal qualities

  • Well presented
  • Comfortable working with figures
  • Confident
  • Reliable and punctual
  • Flexible
  • Proactive and ability to show initiative
  • Ambitious and desire to develop
  • Professional
  • Eager to learn

Desired qualifications

  • Maths, English and ICT, GCSE Grade A-C / 8-4 or equivalent

Future prospects

  • Very good opportunity to develop and grow within the organisation with a good career route. The employer has a clear plan for developing this role for the right candidate

About the employer

At Gosforth Memorial Medical Centre we aim to treat all our patients courteously, fairly and in complete confidence. We endeavour to provide a family based service and have particular interest in antenatal, children’s health, minor surgery, dermatology, family planning, chronic disease management and health promotion. Our aim is to provide patient services via an easily accessed team approach to an integrated primary health care service delivered by qualified medical professionals and a well-trained support team. We are a ‘training practice’. This means hospital doctors wanting to enter general practice spend six months or more with us in order to gain the experience they need to become family doctors. The surgery is easily accessible via the main entrance. Toilet facilities on the ground floor are also suitable for the disabled and we have a specially adapted consulting room – please tell the Receptionist if you need this room. There is a loop system for the hard of hearing.

Employer

Gosforth Memorial Medical Centre

Address

Church Road

Newcastle Upon Tyne

NE3 1TX

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Training

Training provider

GATESHEAD COUNCIL

Applications for this apprenticeship are being processed by LearningSkills

Contact

Alex Helm 01914338727 Apprenticeships@gateshead.gov.uk

Business Administrator Level 3 Apprenticeship Standard:

  • Pre-employment preparation – Employment Rights and Responsibilities and customer service skills
  • Full induction and training from the employer
  • Agreed off the job training to support you and your employer with work related training and also to prepare you for formal assessments and Functional Skills (if required)
  • Study and complete Level 2 Diploma in Business and Administration
  • Approx. fortnightly visits to the workplace to assess performance

(Where possible, off the job training will take place within the first 3 months of apprenticeship programme)

Apprenticeship standard

Business administrator

Level 3 (A level)


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