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Apprentice Receptionist DR SHAMSEE,WARD & ASSOCIATES

An exciting opportunity to start your career working within the NHS! You will be the first point of contact as an Apprentice Receptionist at Oaklands Health Centre.

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Closing date: 31 May 2022

Apprenticeship summary

  • Weekly wage


    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Monday - Friday, between the hours of 08:00 and 18:00.

    Total hours per week: 37.00

  • Expected duration

    15 months

  • Possible start date

    01 Jun 2022

  • Date posted

    18 Jan 2022

  • Apprenticeship level

    Level 2 (GCSE)

  • Reference number


  • Positions

    1 available

The successful candidate will have excellent communication skills, and be able to demonstrate sensitivity, respect, tact and diplomacy in a confidential working environment.

Typical day to day duties include: 

  • Receive patients at reception and make appointments using EMIS
  • Manage phone systems, taking calls and messages, and referring calls to triage system or others as required
  • Respond efficiently and courteously to all queries and requests for assistance from patients
  • Explain practice arrangements and formal requirements for new patients, temporary residents and ensure procedures are completed
  • Provide administrative support where necessary, including data input
  • Scan correspondence into patient notes
  • Ensure that all paper records are kept neat and tidy and in good repair, with all the necessary information recorded correctly on the outer cover
  • Retrieve and re-file records as required
  • Liaise with hospital/clinics as required
  • Sorting and filing of post

Requirements and prospects

Desired skills

  • Good IT skills
  • Excellent communication skills

Personal qualities

  • Reliable
  • Good team player
  • Polite and friendly attitude

Desired qualifications

GCSE Grade 4/C or above or equivalent is desired but not essential. If candidates do not possess these grades, Functional Skills at level 2 will be undertaken as part of the Apprenticeship. 

Future prospects

There is a possibility for the right candidate to progress within the role.

About the employer

Oaklands Health Centre opened in 2005 and offers a comprehensive range of health care services to local residents.

Our dedicated team are here to treat those minor ailments that occur as well as providing specialist management of long-term conditions and clinics covering a wide range of healthcare issues. The technology also means you can now do a lot of things from the comfort of your home such as order a repeat prescription or cancel an appointment.

Once registered, patients and healthcare professionals work together to ensure the most appropriate care is provided. This partnership philosophy extends even further, and our active patient group exists to make sure that patient needs, and the practice offering are always heading in the same direction.





Huddersfield Road



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Training provider


Applications for this apprenticeship are being processed by National Business College


Sophie Hirst 01484430433

Level 2 Customer Service Practitioner apprenticeship standard, which includes:

  • Level 1/2 Functional Skills in maths and English (if required)
  • End-Point Assessment (EPA)
  • You will attend NBC's Huddersfield training centre on day release, twice per month.

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

Before you apply

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