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Booking Co-ordinator / Office Administrator Apprentice PHS ENGINEERS LIMITED

We are looking for an organised individual to join our team as a Booking Co-ordinator / Office Administrator Apprentice. As part of this role you will study towards the Business Administrator Level 3 Apprenticeship whilst experiencing a range of administrative duties.

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Closing date: 14 Feb 2022

Apprenticeship summary

  • Weekly wage

    £200.00 - £250.00

  • Working week

    Monday - Friday 9am-5pm with a 1 hour lunch break.

    Total hours per week: 35.00

  • Expected duration

    18 months

  • Possible start date

    28 Feb 2022

  • Date posted

    16 Jan 2022

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    1 available

As part of this role you will be required to study towards the Business Administrator Level 3 Apprenticeship Standard at Colchester Institute.

Key duties will include;

  • Process bookings and send out relevant information to new and existing clients as well as the engineers.
  • Ensure the engineers and clients are fully prepared for their visit and have received their relevant information in advance of the event/visit. 
  • Receive and respond swiftly and in a professional manner to all phone calls and emails to process bookings within a timely manner and following the procedures in place set out by PHS Engineers.
  • Ensure bookings made are recorded accurately, filed securely and updated daily.
  • Manage all engineers diaries using our CRM Software.
  • Contribute to targets in the business plan by up selling other activities where appropriate.
  • Develop our customer base for PPM Contracts.

You will be responsible for;

  • Booking new jobs and managing existing jobs
  • Manage parts jobs
  • Liaise with suppliers
  • Construct quotes
  • Manage any further works and engineers’ diaries 
  • Develop our planned preventative maintenance program with clients
  • You will report directly to the Directors

Requirements and prospects

Desired skills

  • Communication
  • People management
  • Competent IT user

Personal qualities

  • Organised

Desired qualifications

  • 5 GCSE’s A*- C/9 – 4 or equivalent qualifications including Maths and English
  • All candidates will be required to complete Colchester Institute's mandatory initial assessment process before being put forward to the company. This will consist of online assessments and interview with the relevant department

Future prospects

  • We will need a long term office manager within our team and we would like to source the right person via the apprenticeship scheme

Things to consider


  • Colchester Institute – Apprenticeship Team manage the applications to this role and you will be required to complete our initial assessment process before your application gets sent onto the employer
  • Please be advised that the closing date for this role could be brought forward or extended if this vacancy receives a high number or low number of applicants and/or the company recruit before the closing date
  • Whilst there are possible closing and start dates should you be available earlier this can be negotiated with the employer

About the employer

We are a reactive emergency response company for heating and commercial catering.  

We are a small family run business that has been established over 10 years. Every year we have continued to grow significantly and need to enhance our team long term to help support our developing business.




2 South View Cottages

School Lane



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Training provider


Applications for this apprenticeship are being processed by Colchester Institute


Colchester Institute - Apprenticeship Team 01206 712043

All delivered within the workplace via online training and at Colchester Institute Campus.

Candidates will undertake the Business Administer Level 3 apprenticeship standard.

Apprenticeship standard

Business administrator

Level 3 (A level)

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