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Customer Service Advisor Apprenticeship Clive Brook Volvo Ltd

The role of a vehicle service advisor is to provide each and every one of our customers with consistently high levels of service at every contact with our dealerships. For the right person, there is the opportunity to secure full-time employment and progress to higher level qualifications.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 06 Jun 2022

Apprenticeship summary

  • Weekly wage

    £192.40

    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Monday - Friday, 08:30 - 17:30, however each of our retailers will have different requirements.

    Total hours per week: 40.00

  • Expected duration

    12 months

  • Possible start date

    20 Jun 2022

  • Date posted

    13 Jan 2022

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC001809152

  • Positions

    1 available

A Vehicle Service Advisor deals directly with customers and acts as a go-between between the customer and Service Technicians scheduling vehicle service work. They will handle administrative and customer relations aspects of service department operations.

Their duties may vary slightly from employer to employer depending on the size of the company, but they commonly include:

  • Interpreting customer concerns and comments and liaising with technicians 
  • Booking/scheduling vehicle services 
  • Liaising with customers about any additional work required 
  • Estimating time and costs associated with repairs 
  • Handling customer complaints 
  • Responding to customer requests 
  • Tracking the vehicle through the workshop

Requirements and prospects

Desired skills

  • Problem-solving skills
  • Good communication skills

Personal qualities

  • Willingness to learn
  • Team working/working with others
  • The motivation for the role/automotive and engineering interest
  • Personal responsibility and career ownership

All of our opportunities receive a really good response and so we're looking for you to demonstrate why you stand out from the crowd. We're not looking for the finished article; rather we want to identify those people that are ambitious and demonstrate a willingness to learn, who are excited by the prospect of working with our fantastic, technologically advanced vehicles and really engage in the recruitment process.

The Volvo Academy commits to supporting the development of its Apprentices technical, employability and broader personal development skills, to ensure they can progress and develop their career.

Desired qualifications

Prior attainment GCSEs at grades A*-C/9-4 (or equivalent) in maths and English. Predicated grades are accepted

In Scotland, applicants must have or be predicted to achieve National 4/C or above in English and maths and either a Science or Technical subject. Standard Grades 1-4 and Intermediates are also accepted. 

Equivalent grades include:

  • BTEC first diplomas and certificates
  • OCR Nationals
  • Key Skills Level 2
  • NVQs
  • Essential Skills (Wales)
  • Functional Skills Level 2
  • Core Skills (Scotland)

Future prospects

There are lots of opportunities to develop your career within our expanding business. Your early development is carefully mapped through your Apprenticeship journey with your learning focussed toward achieving an industry-recognised qualification.

This is the grounding for your future development within the network and opportunities exist once qualified to further develop your skills and to move into new roles.


About the employer

Clive Brook Volvo Ltd was formed in October 2007 to become the first privately owned Volvo dealership in Yorkshire for over 20 years. Clive Brook Volvo acquired the premises from the Harratts Group who had previously held the franchise in Bradford since 2002.

In January 2008 the New Clive Brook Volvo showroom was officially opened on Canal Road in Bradford, launching itself as the name for Volvo in the region.

In April 2015 we opened our 2nd Volvo Dealership on Leeds Road in Huddersfield after acquiring the premises again from the Harratts.

With primary responsibility now for the Bradford, Huddersfield, Holmfirth, Skipton, Halifax and North Leeds territories offering an executive 'collection and delivery' service has seen customers return to the business from throughout the region. From the north of The Peak District to the heart of the Yorkshire Dales Clive Brook Volvo will ensure a pleasurable buying and ownership experience for all existing and perspective Volvo owners.

After enjoying a record breaking first 10 years and winning consecutive Trading Standards award for 'Excellence in customer service' along the way, the company has grown from strength to strength. Consistently seen as one of the UK's largest Retail suppliers of new and pre owned Volvos.

Clive Brook Volvo is now firmly established in Bradford and Huddersfield and we are keen to ensure both new and existing customers receive a high level of service and a memorable customer experience throughout all areas of the dealership, finishing consistently in Volvos top Dealers for achievement of the highest levels of facility Standards, Customer satisfaction and business performance.

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Training

Training provider

CALEX UK LTD

Applications for this apprenticeship are being processed by Volvo Training & Development Centre

Contact

Calex UK Recruitment recruitment.calexuk@gmail.com

Level 2 Customer Service Practitioner apprenticeship standard, which includes:

  • Level 1/2 Functional Skills in maths and English (if required)
  • End-Point Assessment (EPA)

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)


Employer's Application Instructions

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 06 Jun 2022