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IT Support Apprentice - 78933 BM Howarth

This is an exciting opportunity to join our expanding Halifax-based IT Support Company. You will work alongside the IT Manager to assist with the day-to-day running of the IT systems. This will be mostly internal, but will potentially lead to fieldwork for our clients.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 27 May 2022

Apprenticeship summary

  • Annual wage

    £12,996.00

  • Working week

    8:30am – 5pm, Monday to Friday.

    Total hours per week: 37.50

  • Expected duration

    15 months

  • Possible start date

    10 Jun 2022

  • Date posted

    14 Jan 2022

  • Apprenticeship level

    Advanced
    Level 3 (A level)

  • Reference number

    VAC001808953

  • Positions

    1 available

Primary responsibilities: 

  • Delivering first line support to staff, responding to incidents, diagnosing faults and troubleshooting software issues
  • Setup of new users e.g. PC configuration, software installation, licensing, etc.
  • Maintaining an IT inventory of hardware and software throughout the company
  • You may be required to visit our branch offices from time to time so a driving licence would be advantageous
  • Printer maintenance e.g. swapping toner/waste cartridges
  • Be available by phone, email, etc. during working hours
  • Setup new equipment (e.g. PC's, laptops, printers, projectors, and others)

Requirements and prospects

Desired skills

  • Prioritisation
  • Communication skills

Personal qualities

  • Self-task management, this is key to ensuring the IT Helpdesk runs smoothly and in turn, provides a service that the end-users can rely on
  • Self-organisation
  • Passion for IT
  • Eagerness & willingness to learn

Desired qualifications

Entry requirements:

You need to have 5 GCSEs:

  • Maths and English (or equivalents) at grades D/3 or above
  • 3x GCSEs grade A-C/8-4 (or equivalent) in any other subject

You must not already have a qualification in a similar subject at the same level or higher level than this apprenticeship.

If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. 

Find out more here:

https://www.enic.org.uk/Qualifications/UKQRS/Default.aspx

Future prospects

The right candidate will have the opportunity to continue in a more advanced support role, with the possibility to specialise in technical support, help desk support or customer on-boarding.

There could also be opportunities for other roles in the organisation. 

Things to consider

Important Information:

QA’s apprenticeships are funded by the Education & Skills Funding Agency (ESFA), an executive agency of the Department for Education.

To be eligible for a Government funded apprenticeship you must have lived in the UK or European Economic Area (EEA) for the last 3 consecutive years.


About the employer

Starting as the internal IT department at B M Howarth Ltd, we have expanded to now offer an extensive line-up of IT Support and Software Services. We aim to provide affordable, reliable and honest support and services to clients. 

Employer

BM Howarth

Address

7 Springwell Court

LEEDS

LS12 1AL

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Training

Training provider

QA LIMITED

Applications for this apprenticeship are being processed by QA Limited

  • Level 3 Information Communications Technician Apprenticeship Standard
  • Functional Skills in maths and English if required

Approximately 11% of training takes place in the QA learning centre classroom. 9% is done in the workplace, through online training, face-to-face meetings with your QA Technical Skills Coach or developing your portfolio. The remaining time will be spent on your workplace activity.

Apprenticeship standard

Information communications technician

Level 3 (A level)


Employer's Application Instructions

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 27 May 2022