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Apprentice Customer Engagement Advisor CURRENCIES 4 YOU LIMITED

You will assist in growing the business through own lead generation and identifying new clients. As part of the team, you’ll be responsible for contacting and offering our services and maintaining excellent customer relations. You will be dealing with customers predominantly on the phones and when admissible face to face at exhibitions.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 26 May 2022

Apprenticeship summary

  • Weekly wage

    £180.38

    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Monday to Friday, 09:00 - 17:30, with 2 15-minute paid breaks, one in the morning and one in the afternoon, with a 1-hour unpaid lunch break. Training time allocated 1.5 hours daily.

    Total hours per week: 37.50

  • Expected duration

    1 years

  • Possible start date

    06 Jun 2022

  • Date posted

    14 Jan 2022

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC001808839

  • Positions

    2 available

As part of our team, you will be involved in business development and have responsibility for the needs of individual private and corporate clients.  You will assist in growing the business through own lead generation and identifying new clients.

Main duties:

Duties will include:

  • Call potential customers and keep up to date database
  • Gain a full understanding of our services to enable you to discuss with potential new clients
  • Provide excellent customer service via e-mail, telephone and internal messaging systems
  • Day to day use of Microsoft Office- Outlook, Word and Excel
  • Identify and manage customer expectations
  • Deal with customer needs over the phone
  • Provide customers with advice, guidance and support
  • Helping with customer issues and provide after care.
  • Data Analysis
  • Contribute to daily briefings
  • Working closely with other departments to ensure everything is managed accurately and efficiently

Requirements and prospects

Desired skills

  • Excellent interpersonal skills
  • Excellent written and verbal communication skills
  • Excellent numeracy skills are essential
  • Problem-solving skills
  • Good knowledge of Microsoft Office
  • Good telephone skills

Personal qualities

  • Positive attitude with a strong work ethic
  • Driven and determined individual
  • Enquiring mind and enthusiasm to learn
  • Punctual
  • Enthusiastic
  • Well organised
  • Excellent attention to detail
  • Well-spoken

Desired qualifications

GCSEs at grades C/4 or above (or equivalent) in English.

GCSEs at grades C/5 or above (or equivalent) in maths.

Future prospects

Potential for full-time employment for the right candidate.

There are opportunities to progress from a Level 2 to a Level 3 qualification.

Many employers retain apprentices in full/part time positions.

The qualifications you gain can also help you to get into higher education or other employment.

Being an apprentice gives you the opportunity to gain a recognised qualification and developing professional skills whilst earning a salary, inside some of Kent’s best companies.

Once the Apprenticeship has been achieved you will have the skills, abilities and experience to update and enhance your CV, to make it attractive to potential employers.

Things to consider

Interview:

We will be interviewing candidates who meet the criteria as they apply and will recruit after a successful interview which may be before the closing date.

Reality check:

You will be responsible for your travel expenses to and from your place of work. Therefore, you must have the means to get to your place of work on a daily basis whilst waiting for your first wages to be paid.

Travel information:

  • Train service to Dartford thereafter a 10-15 min walk to the office
  • Bus links nearby

About the employer

We are an international company in the foreign exchange markets, we have offices in the UK, Spain, and Portugal with plans to develop offices in Dubai and Canada. Here at Currencies 4, You we pride ourselves on providing excellent customer service. Our vision is to make an easy journey for our clients in analysing the currency markets, providing factual data and building trust in order to save our clients’ money in their Foreign Exchange needs.

Employer

CURRENCIES 4 YOU LIMITED

Address

Diamond Building

Sandpit Road

Dartford

DA1 5BU

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Training

Training provider

KENT COUNTY COUNCIL

Applications for this apprenticeship are being processed by Kent Training & Apprenticeships

Contact

Kent Training and Apprenticeships Business Support Team 0800 731 4297 KT&A@kent.gov.uk

Level 2 Customer Service Practitioner apprenticeship standard.

On the job training with the employer whilst working towards the apprenticeship standard.

Regular work-based assessments/observations carried out by Kent Training & Apprenticeships Tutor Assessor, to determine competency and meet with Awarding Body standards.

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

Employer's Application Instructions

This employer has requested all applicants to apply through Kent Training and Apprenticeships online application system – Therefore, to apply for this position, please click on the link below and follow the online instructions.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 26 May 2022