Customer Service Apprentice GRUNDFOS PUMPS LIMITED
Contribute to a thriving sales team whilst delivering great customer services through varying distribution channels i.e. telephone, email, live chat or instant messaging.
Closing date: 28 May 2022
Apprenticeship summary
-
Weekly wage
£212.75
-
Working week
Monday - Friday, 8:30am - 5:00pm with 1 hour for lunch.
Total hours per week: 37.00
-
Expected duration
17 months
-
Possible start date
31 May 2022
-
Date posted
12 Jan 2022
-
Apprenticeship level
Intermediate
Level 2 (GCSE) -
Reference number
VAC001808296
-
Positions
1 available
Duties include:
- Prioritise and process customer requests submitted by telephone, email, live chat or instant messaging
- Learn how to use database systems and technology to deliver great customer service
- Work as part of the sales team to drive positive company sales results
- Obtain and evaluate all relevant information to handle product and service enquiries
- Maintain thorough and accurate interaction records
- Organise workflow to meet customer expectations
- Communicate and coordinate with internal/external personnel
- Follow up on customer interactions within set SLA
- Undertake CRM quotations
- Handle and resolve customer complaints first time
- Provide pricing and delivery information
- Engage in suitable project work as required to the benefit of Grundfos
- Periodically it may be required that you visit specific customers for self-development and to develop the account for Grundfos
Requirements and prospects
Desired skills
- Good communication skills
Personal qualities
- The ability to work in a demanding and fluid environment
- Commitment, drive and enthusiasm
- Self-starter with a proactive approach and be able to work on own initiative
- Confident & articulate
Desired qualifications
- Minimum 5 GCSE (or equivalent) 9 - 4 (A*-C) not essential, but is desired
Future prospects
- There will also be a chance to progress onto higher levels and consequently deal with more advanced responsibilities and duties. This will be entirely dependent on performance/ability
Things to consider
- You must be able to clearly communicate via telephone and email
About the employer
Grundfos is a global leader in advanced pump solutions and a trendsetter in water technology. We contribute to global sustainability by pioneering technologies that improve quality of life for people and care for the planet.
Employer
GRUNDFOS PUMPS LIMITED
Address
Daten Park
Kelburn Court
Warrington
WA3 6JA
Training
Training provider
INTEC BUSINESS COLLEGES LIMITED
Applications for this apprenticeship are being processed by Intec Business Colleges
Contact
Shelley Lea 07841361547 shelley.lea@intecbusinesscolleges.co.uk
- Level 2 Customer Service Standard
- Level 2 Functional Skills in English and maths if required
Apprenticeship standard
Customer service practitioner
Level 2 (GCSE)
Before you apply
Before you apply for an apprenticeship you must first create an account. If you already have an account you'll need to sign in.