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Customer Service Apprentice (Sales Executive) Lathams Security Doorsets Ltd

This is an exciting opportunity for an enthusiastic and ambitious person to join our growing team at Lathams as a Customer Service Practitioner. The ideal person should be willing to learn and keen to develop further within our company.

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Closing date: 10 Oct 2022

Apprenticeship summary

  • Weekly wage

    £192.40

    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Monday - Friday, hours to be agreed

    Total hours per week: 40.00

  • Expected duration

    15 months

  • Possible start date

    11 Oct 2022

  • Date posted

    11 Jan 2022

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC001808163

  • Positions

    1 available

Duties include:

  • Reports to the Sales Manager
  • Processes internal sales from customers contacting us by telephone or in person
  • Processes reactive sales obtained though sales platforms ie. Website, ebay and Amazon
  • Promotes and up-sell products using solid arguments to existing and prospective customers
  • Performs cost-benefit and needs analysis of existing/potential customers to meet their needs
  • Establishes, develops and maintains positive business and customer relationships
  • Provides excellent after sales service aiming for all customers to be 100% satisfied with their order and reaches out to invite customers to leave positive feedback through review platforms
  • Expedites the resolution of customer problems and complaints to maximize satisfaction
  • Identifies business opportunities by identifying prospects and evaluating their position in the industry
  • Maintains quality service by establishing and enforcing organization standards
  • Maintains professional and technical knowledge by attending monthly sales meetings
  • Contributes to team effort by accomplishing related results as needed

Requirements and prospects

Desired skills

  • Experience in the industry
  • Strong customer-facing skills
  • Sales & customer service experience
  • Able to self-manage and use own initiative
  • Excellent verbal & written communication skills
  • Problem solving & working within a team
  • Computer literate

Personal qualities

  • Able to communicate effectively with customers and colleagues
  • A desire for continuous personal and professional development
  • Hardworking, flexible and reliable
  • Driven and motivated to succeed

Desired qualifications

  • A*-C (9-4) GCSE English & maths or equivalent qualifications are preferred but not essential

Future prospects

  • Full time employment with the company 

Things to consider

  • The following Apprenticeship has been listed as a Standard
  • This means at the end of your Apprenticeship you will be asked to undertake an End Point Assessment (EPA)

An EPA for Customer Service Practitioner can include:

  • Showcase
  • Observations
  • Discussions

This will be discussed further upon interview.

Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week). For more information please visit: https://www.gov.uk/national-minimum-wage-rates


About the employer

We are proud to be the first UK company to hold certified security rated steel doors and fire rated steel doors in stock, at the UK’s best prices. All of our personnel doors and fire exit doors are fully customisable with a choice of colours, glazing, louvres and access devices.

As the UK’s premium stock steel door supplier, our doors are built to an unrivalled quality and offered with an industry leading warranty to match. We also offer custom made steel doors to any size and certification.

Employer

Lathams Security Doorsets Ltd

Address

35-37

Hainge Road

Oldbury

B69 2NY

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Training

Training provider

Nova Training

Applications for this apprenticeship are being processed by Nova Training Ltd

Contact

Laura Malpass 07496568668 laura.malpass@novatraining.co.uk

  • NVQ Level 2 in Customer service practitioner
  • Functional Skills if required
  • 20% Off the job learning

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)


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