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Office Based Customer Service Apprentice St Cuthbert's Roman Catholic Multi Academy Trust

St Thomas More Primary School are looking to recruit an apprentice to support the School Office Manager and Office Administrator during term time. You will work on the main reception and act as the first point of contact for parents and visitors arriving at the school.

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Closing date: 23 Jan 2022

Apprenticeship summary

  • Weekly wage


    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Monday to Friday - Term Time Only, Times TBC

    Total hours per week: 37.00

  • Expected duration

    18 months

  • Possible start date

    31 Jan 2022

  • Date posted

    07 Jan 2022

  • Apprenticeship level

    Level 2 (GCSE)

  • Reference number


  • Positions

    1 available


  • Act as the first point of contact for parents and visitors arriving at the school
  • Deal with telephone and face-to-face enquiries efficiently and in a professional and supportive  manner
  • Seek support from other colleagues where necessary to respond to complex enquiries
  • Respond to messages promptly and accurately, passing on information to relevant staff members as necessary
  •  Assist staff and pupils with the information and support they need


  • Control access to the school in line with the school’s safeguarding procedures, including signing-in visitors, checking identification as necessary, issuing passes and notifying them of safeguarding and safety procedures
  • Be alert to unknown individuals on the school premises and report any concerns in line with the school’s procedures

Requirements and prospects

Desired skills

  • Good oral and written communications skills
  • Ability to respond quickly and effectively to issues that arise
  • Ability to plan, organise and prioritise to meet deadlines
  • Ability to use own initiative and take action accordingly
  • Excellent attention to detail
  • Ability to use IT packages including word processing, spreadsheets and presentation software
  • Ability to use relevant office equipment effectively
  • Ability to build effective working relationships with colleagues
  • Understanding of data protection and confidentiality
  • Understanding of safeguarding

Personal qualities

  • Commitment to promoting the ethos and values of the school and getting the best outcomes for all pupils
  • Commitment to acting with integrity, honesty, loyalty and fairness to safeguard the assets, financial probity and reputation of the school
  • Ability to work under pressure and prioritise effectively
  • Commitment to maintaining confidentiality at all times
  • Commitment to safeguarding and equality
  • Embraces change well
  • Deals with difficult situations effectively

Desired qualifications

  • Good GCSE grades A*-C / 9-4 in maths and English or equivalent

Future prospects

Potential to progress to future job opportunities for the successful candidate.

Things to consider

  • The ability to maintain confidentiality
  • Commitment to completing the apprenticeship

Please note your wage will be paid either weekly or monthly depending on the employer. 

About the employer

Rated 'Good' by Ofsted in June 2015, St Thomas More Voluntary Catholic Academy is part of the St Cuthbert's Roman Catholic Academy Trust within the Diocese of Middlesbrough.

Catering for children aged 3-11 years (Nursery to Year 6), our school is a vibrant; culturally diverse; inclusive and friendly academy located in the west of the city of Hull.

Our school is of average size and children are taught in single class year groups.

We serve our local parishes of Our Lady of Lourdes, Hessle and the West Hull group comprising St Joseph; Corpus Christi and St Wilfrid churches.

We strive to accept the mission of Jesus in everything we do - to love; learn and share everyday


St Cuthbert's Roman Catholic Multi Academy Trust


St Thomas More Voluntary Catholic A

St. Thomas More Road



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Training provider


Applications for this apprenticeship are being processed by Kingston upon Hull City Council


Marilyn Lines 01482 615 236

  • Customer Service Practitioner Standard
  • Functional Skills in Maths, English & IT if required
  • Regular training & Development sessions to meet the needs of the employer and the apprentice

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

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