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Level 3 Advanced Business and Administration Apprentice Millbrook Surgery

Due to the growth of our surgery we are looking for a committed, enthusiastic Apprentice Administrator to join our team at Millbrook Surgery. We will need you to be professional, confident, keen to learn new things and able to respond to all situations in this fast-moving environment.

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Closing date: 06 Jun 2022

Apprenticeship summary

  • Weekly wage


    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Monday – Friday, 8.30am-6.30pm on a rota system.

    Total hours per week: 30.00

  • Expected duration

    18 months

  • Possible start date

    13 Jun 2022

  • Date posted

    06 Jan 2022

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    1 available

Duties will include:

  • Answering telephone enquiries from patients – booking and amending appointments on the clinical system, ensuring correct clinician and appointment length
  • Answering telephone enquiries, taking messages and routing calls to the appropriate person
  • Creating patient requests on the askmyGP system, assigning to appropriate clinician or support team member
  • Supporting the clinicians by organising healthcare interventions for patients such as contacting the patient to organise appointments for investigations
  • Processing telephone, paper and electronic requests for prescriptions, dealing with any queries
  • Liaising with other healthcare providers such as hospitals, ensuring an effective flow of information for the patient and providers 
  • Processing incoming post, ensuring distribution to the appropriate person(s) and dealing with administration enquiries
  • Processing referrals to other providers such as District Nurses
  • Greeting patients and visitors who attend the practice, dealing with enquiries at the front desk and ensuring visitor safety while in the practice – by ensuring they are in receipt of fire safety information
  • Processing new patient referrals, ensuring correct completion of paperwork
  • Scanning documents and patient notes into the clinical system
  • Ensuring a safe and tidy environment for self, staff, patients and visitors – reporting any hazards or defects to line management promptly and ensuring infection control procedures are maintained within the candidates working areas
  • Maintaining a paper filing system of patient notes

Requirements and prospects

Desired skills

  • Excellent organisational skills
  • Confident Communicator
  • Computer literate - including Word and Excel
  • Good at problem solving
  • Reliable with good time management

Personal qualities

  • Forward-thinking, willing to learn, prepared to work at a high level
  • Obvious passion for providing a good service to patients
  • Commitment to make a telling contribution to the success of the practice
  • Flexible
  • High attention to detail
  • Team working and commitment to colleagues
  • Ability to be proactive and use initiative 

Desired qualifications

  • English and maths GCSE A*-C/9-4 or equivalent

Future prospects

  • There could be an opportunity for a permanent job role for the right candidate on completion of the apprenticeship

Things to consider

Please consider how you will travel to the place of work, particularly if you rely on public transport.

Training will be once a fortnight in Yeovil.

About the employer

Millbrook Surgery is a forward thinking, innovative practice staffed by a team of positive, energetic and supportive professionals.  We are always looking to work smarter and improve our services to make sure we meet the needs of our local community and put our patients first.  


Millbrook Surgery


Millbrook Gardens

Castle Cary


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Training provider


Applications for this apprenticeship are being processed by Somerset Skills & Learning


Penny Smillie 07823363472

  • Level 3 Business Administrator Standard
  • Functional Skills Level 2 in English and maths if required
  • End Point Assessment: Knowledge Test; Professional Discussion; Presentation/Q&A

Apprenticeship standard

Business administrator

Level 3 (A level)

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