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Digital Support Technician IT Apprentice Southern Communications Ltd

To ensure efficient working of the inhouse provisioning department while delivering exceptional customer service to our client.

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Closing date: 05 Jun 2022

Apprenticeship summary

  • Annual wage

    £14,000.00 - £18,000.00

  • Working week

    Monday - Friday. Hours TBC.

    Total hours per week: 40.00

  • Expected duration

    18 months

  • Possible start date

    20 Jun 2022

  • Date posted

    06 Jan 2022

  • Apprenticeship level

    Advanced
    Level 3 (A level)

  • Reference number

    VAC001806265

  • Positions

    1 available

Duties will include:

  • Maintain relationships with key partners, ensuring we provide a unified service from supplier to client
  • Develop, implement and maintain procedures of best practices and standards
  • Understand analysis reports and analysis of the team
  • Identify own training requirements
  • Ensure all new and post-sale orders are dealt with efficiently and that the order is validated and deployed correctly
  • To ensure we are regularly communicating with clients while exceeding their expectations
  • Maximise efficiency 
  • Ensure constant improvement of customer experience and Service Delivery knowledge
  • Manage process for communicating service affecting issues to the organisation and our clients
  • Organising engineers for site visits
  • Day to day involvement in the ongoing progression of all main hardware installations
  • Assisting with system order proposals for the SCL Group Sales teams
  • Liaising with networks on provisioning orders
  • Raising or adding all aspects of the project billing to CRM
  • Fixed rejects & billing queries
  • Cease and re-provides

Requirements and prospects

Desired skills

  • Strong customer service skills
  • Strong communication skills
  • Comprehensive industry knowledge 
  • Great attention to detail
  • IT literate
  • Decision making skills
  • Proven problem solving attitude
  • Ability to coach others

Personal qualities

  • Positive can-do attitude
  • Enthusiastic 
  • Flexible
  • Motivated

Desired qualifications

  • Grade 4/C at GCSE is preferable or equivalent

Future prospects

Potential of a permanent role on completion of apprenticeship.

Things to consider

Please note, there is a local taxi service for people unable to travel to the location.


About the employer

Southern Communications are a dynamic and fast paced business with a reputation for excellent customer service and unrivalled career development.

Each customer is at the heart of our business where we strive to design, deliver and support the best possible solution to underpin their business and daily operations.

All of this is supported by industry leading technical specialists, where our services combine the multiple disciplines below with a comprehensive service and high touch account management.

  • Hosted IP Telephony
  • Data Connectivity
  • Business Mobile
  • Network Security
  • Private Cloud

Employer

Southern Communications Ltd

Address

Glebe Farm

Down Street

Basingstoke

RG25 2AD

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Training

Training provider

Basingstoke ITEC

Applications for this apprenticeship are being processed by Basingstoke Itec

Contact

Kate Staples 01256471161 catherinestaples@basingstokeitec.co.uk

  • Digital Support Technician level 3 apprenticeship 
  • Basingstoke ITEC will be your training provider

Apprenticeship standard

Digital support technician

Level 3 (A level)


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