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Business Administrator Apprentice and Medical Receptionist Shirley Health Partnership

Shirley Health Partnership is looking for an enthusiastic Business Admin and Medical Receptionist to join their friendly team. This is a great opportunity to start your career in the Healthcare and Business Sector!

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Closing date: 10 Oct 2022

Apprenticeship summary

  • Weekly wage


  • Working week

    Monday to Friday 8am - 4:40/5pm

    Total hours per week: 37.50

  • Expected duration

    15 months

  • Possible start date

    11 Oct 2022

  • Date posted

    05 Jan 2022

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    1 available

Main responsibilities;

  • Maintaining and monitoring the practice appointment system
  • Process personal, telephone and e-requests for appointments
  • Answer incoming phone calls, transferring calls or dealing with the callers request
  • Appropriately signpost patients to the correct service
  • File and store records as required
  • Data entry of new and temporary registrations and relevant patient information as required
  • Input data into the patient’s healthcare records as necessary
  • Scanning of patient related documentation and attaching scanned documents to patient’s healthcare record Manage all queries (including administrative queries) as necessary in an efficient manner

Reception duties:

  • Booking in patients consulting with members of Practice team
  • Directing patients to appropriate locations
  • Supervise waiting area and monitor activities
  • Be able to cover all reception positions as necessary
  • Initiate new patient registration forms
  • Have knowledge of practice boundaries for registration
  • Accept specimens and ensure they are correctly labelled
  • Receipting monies for private medical fees and securing in safe box

Repeat Prescriptions

  • Handing completed repeat prescriptions to patients and checking names and address
  • Ensure prescriptions are directed to appropriate pharmacies as requested by the patient


  • Process a variety of appointment requests for today and future appointments from patients by telephone and in person
  • Deal with home visit requests

Boom Training has worked with Shirley Health Partnership for many years and you’ll receive ongoing training and guidance in order to complete the above duties to the best of your ability.

Requirements and prospects

Desired skills

  • Appreciation of patient centred care
  • Effective team worker
  • Understand the role of teamwork in providing a quality service
  • Good communication, organisational and interpersonal skills
  • Ability to work flexibly in a demanding environment
  • Understanding of own behaviour and how this impacts on others
  • Understand the accuracy when dealing with patient records

Personal qualities

  • Ability to present a positive and professional image for the Practice
  • Motivated and enthusiastic
  • Committed to on-going development within the practice
  • Willingness to participate in training and development
  • Understanding the necessity for discretion and complete confidentiality
  • Good sense of humour

Desired qualifications

GCSE in maths and English (A-C) or (9-4) or equivalent

Future prospects

Shirley Health Partnership are huge supporters of the apprenticeship scheme and they're building for the future. There is availability for progression following the successful completion of the apprenticeship to continue your career in the Healthcare and business Sector! 

About the employer

Welcome to The Shirley Health Partnership. We were established in January 2017 as a training practice combining the Grove Medical Practice with Regent's Park Surgery, covering a patient population of 15,000.


Shirley Health Partnership


Shirley Health Centre

Grove Road


SO15 3UA

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Training provider


Applications for this apprenticeship are being processed by Boom Training Ltd


Lilly Spake 02380004210

Level 3 Business Administrator Standard, which includes:

  • Functional Skills Level 2 in maths and English if required 
  • Excellent Work Experience 
  • End-Point Assessment (EPA)
  • You will be assigned a personal tutor to help guide you through your apprenticeship and your training will be 100% completed in the workplace
  • Business Administrator Apprenticeship Certificate from the Institute for Apprenticeships and Technical Education (IfATE)

Apprenticeship standard

Business administrator

Level 3 (A level)

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