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Reception Apprentice St John Surgery

We are delighted to offer a vacancy for the role of Reception Apprentice. This role will require the right candidate to work on reception and help with the office administrative duties.

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Closing date: 01 Jun 2022

Apprenticeship summary

  • Weekly wage


    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Monday - Friday 8am-6.30pm - (Hours to be agreed with successful applicants)

    Total hours per week: 30.00

  • Expected duration

    53 weeks

  • Possible start date

    11 Jul 2022

  • Date posted

    05 Jan 2022

  • Apprenticeship level

    Level 2 (GCSE)

  • Reference number


  • Positions

    1 available

Working on reception and completing general administrative duties some of which include the following:

  • Greeting/booking in patients
  • Answering telephone & patient queries and keeping records of these
  • Booking appointments 
  • Preparing internal mail
  • Ensuring all samples are dealt with by appropriate person and ready for the 9.20am and 2.30pm collections
  • Ensuring specimens are ready for collection

Requirements and prospects

Desired skills

  • Good IT Skills
  • Attention to detail
  • Organised
  • Good communication & interpersonal skills
  • Able to prioritise tasks
  • Willingness to be flexible in approach and attitude
  • Understanding the need for confidentiality
  • Team player
  • Able to take instruction

Personal qualities

General requirements

  • Acting in a way that recognises the importance of people’s rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation
  • Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues
  • Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights

Desired qualifications

  • Educated to A or AS Level standard
  • GCSE  or equivalent maths & English A*-C/4-9
  • Willingness to work towards and complete Level 2 Customer Service Practitioner Standard Apprenticeship

Future prospects

  • A full time position within the company

Things to consider

  • Please research the location of the surgery and make sure that you can commute to the workplace

About the employer

St Johns Surgery is one of the leading GP practice in Wisbech and it is located at Main Road, Terrington St John, Wisbech, Cambridgeshire, PE14 7RR. Patients can contact St Johns Surgery at 01945 880471 for appointments. Services offered by St Johns Surgery are Learning disability health check and others. St Johns Surgery GP has total 5147 registered patients, out of this there are 2566 female registered patients and 2581 male registered patients. It offers Electronic Prescription Service (EPS) which allows you to get your medicines with out the need of paper prescription. St Johns Surgery has medical staff of 4 to cater to your healthcare needs. NHS West Norfolk CCG is responsible for effective clinical commissioning of St Johns Surgery.


St John Surgery


Main Road


PE14 7RR

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Training provider


Applications for this apprenticeship are being processed by Steadfast Training


Joseph Pearson 07487 643115

On the job training which will be broken down and delivered in 3 phases to include the following;

Phase 1 Training

  • Greet / book in patients and answering their queries in a polite and courteous manner
  • Answering the telephone, booking appointments and answering any other queries that patients ask ensuring brief record kept of conversation
  • To aid the GP’s in any way to help the clinics run smoothly
  • Take messages and pass to relevant people accurately and correctly
  • Preparing internal mail for collection
  • Ensure that all samples are dealt with by the appropriate person and ready for collection at 9.20am and 2.30pm
  • To help keep reception desk and waiting room area clean and tidy
  • Make sure specimens are ready and available at reception for collection
  • Ensure  DNA are dealt with on a daily basis as per First Health policy

Phase 2 Training

  • Scan incoming mail and allocate equally to appropriate clinical team members
  • To complete all reception Task/Pathology tasks by the end of the day
  • Allocate all blood result via the links equally to Dr’s first thing in the morning
  • Ensure patients are booked in for Qof recalls
  • Ensure recalls requests are monitored and appointments booked
  • Urgent temporary residence and registrations are completed
  • Urgent prescription request are actioned

Phase 3 Training

  • Registrations of new patient
  • Deduction and links via system
  • Summarising patients' records
  • Referrals/incoming mail
  • Audits
  • Prescription requests processing

Customer Service Practitioner Level 2 Apprenticeship

Functional Skills Level 1/2 Maths and English if needed

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

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