Coronavirus (COVID-19): to find out how we can support you with your apprenticeship including if you have been affected by redundancy, read our updated information.

Apprentice Customer Service Advisor - Hanford Court Care Home - Stoke-On-Trent Hanford Court Care Home

Hanford Court Care Home located in Stoke-on-Trent are currently recruiting for an enthusiastic, yet empathetic team player to join us as Customer Service Advisor. You will work towards a Level 2 Customer Service Practitioner apprenticeship standard.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 02 Jun 2022

Apprenticeship summary

  • Weekly wage


  • Working week

    Shifts on a rota basis to include weekends, days and shifts to be confirmed.

    Total hours per week: 30.00

  • Expected duration

    15 months

  • Possible start date

    16 Jul 2022

  • Date posted

    24 Dec 2021

  • Apprenticeship level

    Level 2 (GCSE)

  • Reference number


  • Positions

    1 available

Qube Learning are working in partnership with The Princes Trust on a new Health Care Sector project for 16–30-year-olds. This project is designed to help young people into any role within the sector.

This specific position has been recognised as a opportunity that fits in with the locations and roles we currently working with.

If you are aged 16-30 years old and apply for this fantastic opportunity, you will automatically be invited onto the programme. You will receive tailored support and guidance to help you in your application. After receiving your application, we will contact you to book you in for a short induction, explain more about the programme & role and how we can help you!

The successful candidate will complete a Customer Service Practitioner Level 2 qualification, lasting 15 months.

During your apprenticeship you will have a dedicated Skills Tutor, who will make regular appointments virtually or face to face, to support you throughout your qualification.

Maths and English Functional Skills will also be included in your apprenticeship, if you do not already hold a C/4 grade and above in GCSE.

Your apprenticeship will be completed 100% at the workplace.

About the role:

  • Do you want to join a company that cares? When joining Avery, you can expect:
  • Highly competitive rates of pay
  • Instant access to your wages. No need to wait for payday!
  • Exclusive employee discounts including retail and leisure savings
  • Excellent career development including formal training
  • Free parking
  • Well-supported environment

As Customer Service Advisor, you will support the home by providing a positive and welcoming public image as the first point of contact, whether in person or by telephone, promoting the home to prospective new residents and their families, and undertaking various marketing and sales activities.

The key responsibilities of our Customer Service Advisor, include:

  • Be responsible for the Reception area and ensure it is presented to a high standard at all times
  • Arrange for visits of potential residents and their families, completing relevant documentation, and escorting and selling the features and services of the home during the show round
  • Ensure all sales and marketing material is presented to a high standard whether in person or via e-mail
  • Follow company procedure when taking telephone or visitor enquiries, capturing all relevant details for the Home Manager and company systems
  • Pass essential information to relevant staff or residents immediately
  • Ensure that incoming telephone calls are accurately transferred, with details recorded in case a call back is required
  • Input and retrieve information into the company enquiry management system as required
  • Actively follow up and manage any sales enquiries through to admissions using the company enquiry management system
  • Assist the Home Administrator as required and support certain duties in their absence
  • Provide clerical support to the Manager and, when appropriate, other staff, to include diary management, photocopying, filing, and maintaining records
  • Develop and maintain positive relationships with all residents, family, visitors and colleagues

Requirements and prospects

Desired skills

  • Excellent verbal and written communication skills
  • Good interpersonal skills

Personal qualities

  • Self-motivated, ability to work on own initiative
  • Have a positive approach to change and ability to manage change
  • Positive attitude to Health & Safety
  • Ability to work as part of a team
  • Ability to complete comprehensive reporting systems and analysis of information
  • Ability to explain, develop and follow policies and protocols
  • Ability to have a flexible approach to workload and manage your own time
  • To be actively involved in own personal development
  • Ability to devise comprehensive reporting systems and analysis of information

Desired qualifications

GCSEs at grades C/4 or above (or equivalent) in maths and English.

Future prospects

Opportunity to progress to higher level qualifications throughout your career.

Things to consider

Please note that as part of the application and employment process you shall be asked to confirm your COVID-19 vaccination status, including if required, your agreement to be vaccinated if not yet administered, your agreement to ongoing vaccinations throughout the duration of your employment as well as confirming your agreement to regular COVID-19 testing.

This information is required to ensure the safety and well-being of all our residents and staff and shall be held in the strictest of confidence.

About the employer

A residential care home.


Hanford Court Care Home


Bankhouse Road



You must have JavaScript enabled to view a map of the location


Training provider

Qube Learning

Applications for this apprenticeship are being processed by Qube Qualifications And Development Limited


Natalya Palmer

Level 2 Customer Service Practitioner apprenticeship standard, which includes:

  • Functional Skills in maths and English (if required)

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

Employer's Application Instructions

Please click on the link below to apply.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 02 Jun 2022