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Business Admin Apprenticeship - Cracking First Aid Monica Adams

This is a very interesting apprenticeship in which you will acquire many key skills of running a small business while getting the opportunity to learn a great deal about delivering First Aid training to a wide range of learners. You will also be able to get involved, with plenty of support, in developing and extending the business.

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Closing date: 17 Jan 2022

Apprenticeship summary

  • Weekly wage

    £163.20 - £285.12

  • Working week

    9 am to 5 pm; days to be confirmed.

    Total hours per week: 32.00

  • Expected duration

    18 months

  • Possible start date

    28 Jan 2022

  • Date posted

    20 Dec 2021

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    1 available

Assisting with administration of regulated and non-regulated training, delivered by qualified trainers including:

  • Marketing
  • Sales
  • Booking management
  • Venue liaison
  • Deployment logistics
  • Certification submission
  • Quality Assurance admin
  • Account management

All tasks will be relevant, add value to the business and provide a credible grounding for the future success of the individual. They may include, with supervision and the support:

  • Dealing with e-mail and phone call enquiries
  • Identifying appropriate courses for clients
  • Advising requirements from HSE and other organisations
  • Keeping up to date and conducting research into changes in recommendations/legal requirements with qualifications
  • Keeping up to date and conducting research into relevant news stories/updates/ideas/tips
  • Booking delegates onto appropriate courses
  • Finding/viewing/liaising with booking staff and booking venues
  • Creating confirmations and pre-course information sheets
  • Searching and uploading details for pics/information
  • Dealing with customer requests for courses and changes and general enquiries
  • Creating invoices and sending.
  • Setting up links for card payments for customers
  • Printing papers required for a course
  • Assisting with set-up of a course in a venue
  • Assisting throughout the training day with administration, assessments, hospitality etc
  • Attending promotional events
  • Attending relevant industry awareness events
  • Liaising with IQA (internal qual assurance) and EQA (External Qual assurance) regarding various quality assurance plans and activities
  • Uploading results and delegate details onto portal
  • Scanning papers, saving and uploading/sending to IQA/EQA
  • Checking digital and any paper certificates
  • Sending certificates online
  • Posting certificates when hard copy required
  • Asking for feedback for social media
  • Assisting with social media posting Facebook/Twitter/Instagram/Tik Tok
  • Inputting content into newly built website.
  • Dealing with Trainers regarding bookings/day rates/ agreements/ equipment/resources/cpd logs.
  • Helping to recruit new freelance trainers
  • Updating Powerpoint presentations
  • Creating promotional and awareness information via canva or other platforms

Requirements and prospects

Desired skills

  • IT confident
  • Good communication skills
  • Willingness to learn
  • Attention to detail
  • Ability to see the bigger picture

Personal qualities

  • Pragmatic
  • Resourceful
  • Efficient
  • Able to use own initiative
  • Punctual
  • Reliable
  • Positive  
  • Enthusiastic

Desired qualifications

GCSEs or equivalent 4/C including maths and English as a minimum.

Future prospects

Possible progression to permanent post on successful completion of apprenticeship.

The apprentice can choose to move onto being a Freelance Trainer and/or setting up their own training centre.

The apprentice will acquire entrepreneurial knowledge and skills that will take them forward to run any business either with or without a regulatory aspect, and they can take the skills learned into a number of different roles and organisations.

Things to consider

Although this role involves liaison with customers and delegates, it may also suit someone who prefers a quieter environment in which to learn business skills. The company is very small but there will be plenty of friendly support.

Wage will vary according to entry age and level. Perfomance-related pay bonuses will be available.

20 days holiday available plus bank holidays.

About the employer

Cracking First Aid is a small and successful business that provides first aid courses for a wide range of customers from employees in the workplace to volunteers or the general public who would like to learn these vital life skills for a range of purposes.  

Cracking First Aid trainers have been active First Aiders for many years, in the ‘real’ world and have a passion for sharing their knowledge. This enthusiasm has been generated from first-hand experience of how invaluable this  ‘first response’  training has been in people’s lives,  preparing them for the unexpected.

Our Trainers are highly experienced and our training is informative and engaging.  All our courses are delivered in a reassuring and encouraging way, each one designed to encourage all types of learners. 


Monica Adams



Firs Glen Road



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Training provider

Skills & Learning Adult Community Education

Applications for this apprenticeship are being processed by Skills & Learning Adult Community Education


Julia Markus 07786703671

Online learning modules and workshops to support you to develop the underpinning knowledge required for the job role. 

 On-the-job training to support the job role.  20% off the job training to support the role and develop the apprentice’s personal and professional skills.  

You will work towards achievement of the Level 3 Business Admin and other modules related to the apprenticeship. 

Level 2 Functional Skills in ICT if required

You will also get the opportunity to acheive the following qualifications:

  • FAA Level 3 Award 1 Day in Supervising First Aid for Mental Health (RQF)Level 3 : 
  • 1-day Principles of Safeguarding and Protecting Children, Young People or Vulnerable Adults
  • Level 3 QNUK Award 3 Day in First Aid at Work (RQF)
  • Level 3 AET award in Education and Training (optional)

Continuing Professional Development and possible other qualifications online or in classroom

Apprenticeship standard

Business administrator

Level 3 (A level)

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