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Administration and Reception Apprentice SNOOZE SLEEP LTD

This is an exciting opportunity to work for Snooze Sleep undertaking varied administion duties. You will be working with a hardworking and friendly team.

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Closing date: 31 May 2022

Apprenticeship summary

  • Weekly wage

    £168.35

    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Monday - Friday 9.00am - 4.00pm

    Total hours per week: 35.00

  • Expected duration

    15 months

  • Possible start date

    27 Jun 2022

  • Date posted

    21 Dec 2021

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC001804244

  • Positions

    1 available

The ideal candidate will be a people person and have a passion for providing a quality service and be efficient in their work.

Duties include:

  • Answering the telephone in a professional manner and dealing with enquiries
  • General administrative duties including typing correspondence and other documentation
  • Read and respond to emails swiftly
  • To undertake filing, faxing, record keeping, photocopying and distribution of relevant documents
  • Support to members of the Management Team
  • Using Microsoft Packages, in particular Word, Excel and PowerPoint
  • To deal courteously and efficiently with all visitors
  • Providing refreshments for visitors when required
  • Responsible for co-ordinating the post
  • Inputting data onto internal systems with a high level of accuracy
  • Dealing with stationary/stock levels and reordering as and when appropriate
  • Assisting all members of the team as and when required
  • Dealing with requests for information
  • Ensuring that the Policies of the company are observed and that good practice is encouraged, particularly in the areas of Health & Safety, Equal Opportunities and confidentiality

The above is not an exhaustive list of duties and you will be expected to perform different tasks as necessitated by the organisation which is relevant to your post within the company to meet the overall business objectives.


Requirements and prospects

Desired skills

  • Somebody who is an excellent verbal communicator who has a polite, clear and professional telephone manner
  • Must have a good level of written skills
  • IT literate and have a good understanding of Microsoft Packages
  • Required to work to deadlines, with good time management
  • Good numeracy skills
  • Confident in using email and the internet
  • The successful candidate will be organised

Personal qualities

The candidate should possess the following personal qualities:

  • Should have an outgoing personality
  • Be enthusiastic, with a flexible approach to work in a busy, fast-paced environment
  • Should be punctual as well as having an excellent attendance record
  • Friendly and approachable
  • Commitment to undertake continued training and development

Desired qualifications

Must have grade C/4 or above or equivalent in maths and English or evidence you are working at or able this level. Original GCSE/Functional Skills egidgnce required.

An IT qualification would be desirable but not essential.

Future prospects

  • There is a strong possibility that you will gain a permanent position following successful employment as well as achievement of the full apprenticeship programme
  • There may also be further apprenticeship/other training available following successful employment and achievement of the apprenticeship qualifications

Things to consider

  • Following applying for this vacancy the first stage, after your initial application, you will have an interview with Nichola Barnes over the telephone or on Teams.  If you do not partake in the interview when arranged or respond to requests for information your application will not progress any further
  • For any further information on this vacancy please contact Nichola Barnes at Kirklees College on E-mail: nbarnes@kirkleescollege.ac.uk or Tel: 07788390025
  • No contact should be made with the employer at this initial stage, the College is more than happy to help you with any queries you may have
  • The salary may be negotiable. This will depend on experience. The salary may also increase after a probationary period, if the budget allows, following successful employment and production of the required work towards achieving the qualifications towards the apprenticeship training programme.
  • This vacancy may close early if sufficient applications are received. Please ensure you apply early to avoid disappointment

About the employer

At Snooze Sleep we believe in the comfort that adds value to your being. For this, we bring our experienced staff and 27 years in the niche to count in every bedroom furniture we make, using top quality timber, the best Micropocket & Microcoil springs, and materials from the most trusted U.K suppliers. The result is an adorable,reliable, and durable product.

Employer

SNOOZE SLEEP LTD

Address

Savile Business Centre Unit 8-9

Mill Street East

Dewsbury

WF12 9AH

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Training

Training provider

KIRKLEES COLLEGE

Applications for this apprenticeship are being processed by Kirklees College

Contact

Nichola Barnes 07788390025 apprenticeships@kirkleescollege.ac.uk

Overview of Customer Service Practitioner Level 2 Apprenticeship Standard:

  • The role of a customer service practitioner is to deliver high quality products and services to the customers of their organisation
  • Your core responsibility will be to provide a high- quality service to customers

The standard covers the following:

  • Knowledge knowing your customers
  • Understanding the organisation
  • Meeting regulations and legislation
  • Systems and resources

Your role and responsibility:

  • Customer experience
  • Product and service knowledge

Skills:

  • Interpersonal skills
  • Communication
  • Influencing skills
  • Personal organisation
  • Dealing with customer conflict and challenge

Behaviours/Attitude:

  • Developing self Being open to feedback
  • Team working
  • Equality – treating all customers as individuals
  • Presentation – dress code, professional language “Right first time”

The company will release you to attend Kirklees College for your apprenticeship training; you will attend Kirklees College on a Wednesday. Functional Skills in maths and English Level 1 and 2, if required is delivered also at college on a Wednesday.

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)


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