Customer Service Apprentice Hollywood Pharmacy
We are a small, hardworking team within a pharmacy who have a retail and online fragrance business. We are looking for new members to join our team to be involved in selling a range of products online and face to face.
Closing date: 31 May 2022
Apprenticeship summary
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Weekly wage
£168.35
Wages explained
Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).
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Working week
5 Days Monday - Friday - hours between 9.00am - 7.00pm. Occasional Saturdays may be required (if so, you would have 1 day off during the week).
Total hours per week: 35.00
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Expected duration
15 months
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Possible start date
01 Jun 2022
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Date posted
20 Dec 2021
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Apprenticeship level
Intermediate
Level 2 (GCSE) -
Reference number
VAC001803465
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Positions
1 available
Duties include:
- Advising customers on which products are most suitable to their needs and you will provide excellent customer service, which is key for any successful business
- Supporting customers with general queries and enquiries
- Dealing with customers face-to-face, by phone and email
- Ordering stock from suppliers to fulfil customer orders, maintain stock levels, check deliveries and identify damaged goods
- Update customers computer records
- Pack and dispatch deliveries
- Work effectively within a team
Requirements and prospects
Desired skills
- Good customer service skills
- Able to use a computer and communicate via email and social media
Personal qualities
- Willingness to learn
- Energetic
- Positive
- Polite and well mannered
- Presentable
- Good telephone manner
Desired qualifications
- GCSE grade 4/C or above (or equivalent) in maths and English
Future prospects
Permanent position may be available on successful completion of apprenticeship.
Things to consider
You will be active for long periods and also unpacking stock.
About the employer
Pharmacy with retail sales based in Hollywood, Birmingham.
Employer
Hollywood Pharmacy
Address
59
May Lane
Birmingham
B47 5PA
Training
Training provider
SOLIHULL COLLEGE
Applications for this apprenticeship are being processed by Solihull College
Contact
Nadia Davies 0121 6787148 apprenticeships@solihull.ac.uk
- Customer Service Practitioner apprenticeship standard
- Functional Skills in English and maths as required
- End point assessment
Apprenticeship standard
Customer service practitioner
Level 2 (GCSE)
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