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Customer Service Apprentice Hollywood Pharmacy

We are a small, hardworking team within a pharmacy who have a retail and online fragrance business. We are looking for new members to join our team to be involved in selling a range of products online and face to face.

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Closing date: 31 May 2022

Apprenticeship summary

  • Weekly wage


    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    5 Days Monday - Friday - hours between 9.00am - 7.00pm. Occasional Saturdays may be required (if so, you would have 1 day off during the week).

    Total hours per week: 35.00

  • Expected duration

    15 months

  • Possible start date

    01 Jun 2022

  • Date posted

    20 Dec 2021

  • Apprenticeship level

    Level 2 (GCSE)

  • Reference number


  • Positions

    1 available

Duties include: 

  • Advising customers on which products are most suitable to their needs and you will provide excellent customer service, which is key for any successful business
  • Supporting customers with general queries and enquiries
  • Dealing with customers face-to-face, by phone and email
  • Ordering stock from suppliers to fulfil customer orders, maintain stock levels, check deliveries and identify damaged goods
  • Update customers computer records
  • Pack and dispatch deliveries
  • Work effectively within a team

Requirements and prospects

Desired skills

  • Good customer service skills
  • Able to use a computer and communicate via email and social media

Personal qualities

  • Willingness to learn
  • Energetic
  • Positive
  • Polite and well mannered
  • Presentable
  • Good telephone manner

Desired qualifications

  • GCSE grade 4/C or above (or equivalent) in maths and English

Future prospects

Permanent position may be available on successful completion of apprenticeship.

Things to consider

You will be active for long periods and also unpacking stock.

About the employer

Pharmacy with retail sales based in Hollywood, Birmingham.


Hollywood Pharmacy



May Lane


B47 5PA

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Training provider


Applications for this apprenticeship are being processed by Solihull College


Nadia Davies 0121 6787148

  • Customer Service Practitioner apprenticeship standard
  • Functional Skills in English and maths as required
  • End point assessment

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

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