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Apprentice Lettings Customer Service Advisor (Walsall) Countrywide Residential Lettings

Were looking for an Apprentice Lettings Customer Service Advisor to join our branch in Walsall, part of the country's largest most successful estate agency group. The Apprentice Lettings Customer Service Advisor will work across our lettings teams providing excellent customer service whilst learning all aspects of the role.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 27 Jun 2022

Apprenticeship summary

  • Weekly wage

    £216.38

  • Working week

    37.5 Hours Per Week, Shifts TBC

    Total hours per week: 37.50

  • Expected duration

    18 months

  • Possible start date

    30 Jun 2022

  • Date posted

    20 Dec 2021

  • Apprenticeship level

    Advanced
    Level 3 (A level)

  • Reference number

    VAC001803364

  • Positions

    1 available

Key responsibilities

  • Ensure every customer is greeted in a friendly, positive and enthusiastic manner in an attempt to build rapport.
  • Deliver excellent customer service to assist customers with all aspects of renting/letting.
  • Maintain full documentation of all applicants, their requirements and actions.
  • Uphold high standards with regard to industry regulation and internal compliance
  • Administration of tenancies, ensuring all lets proceed to move-in swiftly, smoothly and compliantly
  • Managing the tenant referencing process
  • Maintain the property register and window displays
  • Business generation activities
  • Diary management
  • Liaising with clients, suppliers, branch staff, property management, accounts to ensure all lets commence and conclude effectively
  • Providing support to a busy team
  • General office duties including filing, archiving, scanning and typing

The right candidate will thrive in this fun yet challenging role and we are looking for individuals to maintain the high standards we pride ourselves on while pushing the business forward to expand and grow even further. The role will bring other benefits such as training, career development and progression opportunities within the area and throughout the company.

Requirements and prospects

Desired skills

  • Efficient and well organised with a keen eye for detail
  • Confident with a professional approach
  • Excellent standard of communication
  • Have a good level of IT knowledge, especially Microsoft Office
  • Possess exceptional customer service skills
  • Knowledge of regulation, policies, processes, organisational structure

Personal qualities

  • Professionalism
  • Adaptability
  • Responsible

Desired qualifications

May need GCSEs or equivalent in English and Maths.

Future prospects

Great progression opportunities upon completion.

About the employer

We are part of the UK's largest property services group, serving customers in over 650 branches across the UK. As specialists in both the residential and commercial property markets, we employ more than 8,500 people who are passionate about property and work hard to deliver the best outcome for our customers.

Employer

Countrywide Residential Lettings

Address

131

Lichfield Street

Walsall

WS1 1SL

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Training

Training provider

HIT TRAINING LTD

Applications for this apprenticeship are being processed by HIT Training Ltd

Contact

Vicky Williams 02393876392 Vicky.williams@hittraining.co.uk

The successful candidate will undertake a full Level 3 Apprenticeship Standard in Customer Service over a period of 15-18 months.

We also offer full induction training as well as support for your on-going development and progression. This will include informal training programmes as well as more structured learning initiatives.

Apprenticeship standard

Customer service specialist

Level 3 (A level)

Employer's Application Instructions

To apply for this vacancy please click 'Apply now' and you will be redirected to the GetMyFirstJob website where you will be required to submit an application. If this is your first visit to GetMyFirstJob you will be required to register on the website, please complete all fields upon registration and ensure you attach a copy of your CV

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 27 Jun 2022