Apprentice Lettings Customer Service Advisor (Walsall) Countrywide Residential Lettings
Were looking for an Apprentice Lettings Customer Service Advisor to join our branch in Walsall, part of the country's largest most successful estate agency group. The Apprentice Lettings Customer Service Advisor will work across our lettings teams providing excellent customer service whilst learning all aspects of the role.
This apprenticeship requires you to apply through the employer's website.
Apply nowClosing date: 27 Jun 2022
Apprenticeship summary
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Weekly wage
£216.38
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Working week
37.5 Hours Per Week, Shifts TBC
Total hours per week: 37.50
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Expected duration
18 months
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Possible start date
30 Jun 2022
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Date posted
20 Dec 2021
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Apprenticeship level
Advanced
Level 3 (A level) -
Reference number
VAC001803364
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Positions
1 available
Key responsibilities
- Ensure every customer is greeted in a friendly, positive and enthusiastic manner in an attempt to build rapport.
- Deliver excellent customer service to assist customers with all aspects of renting/letting.
- Maintain full documentation of all applicants, their requirements and actions.
- Uphold high standards with regard to industry regulation and internal compliance
- Administration of tenancies, ensuring all lets proceed to move-in swiftly, smoothly and compliantly
- Managing the tenant referencing process
- Maintain the property register and window displays
- Business generation activities
- Diary management
- Liaising with clients, suppliers, branch staff, property management, accounts to ensure all lets commence and conclude effectively
- Providing support to a busy team
- General office duties including filing, archiving, scanning and typing
The right candidate will thrive in this fun yet challenging role and we are looking for individuals to maintain the high standards we pride ourselves on while pushing the business forward to expand and grow even further. The role will bring other benefits such as training, career development and progression opportunities within the area and throughout the company.
Requirements and prospects
Desired skills
- Efficient and well organised with a keen eye for detail
- Confident with a professional approach
- Excellent standard of communication
- Have a good level of IT knowledge, especially Microsoft Office
- Possess exceptional customer service skills
- Knowledge of regulation, policies, processes, organisational structure
Personal qualities
- Professionalism
- Adaptability
- Responsible
Desired qualifications
May need GCSEs or equivalent in English and Maths.
Future prospects
Great progression opportunities upon completion.
About the employer
Employer
Countrywide Residential Lettings
https://www.countrywide.co.uk/
Address
131
Lichfield Street
Walsall
WS1 1SL
Training
Training provider
HIT TRAINING LTD
Applications for this apprenticeship are being processed by HIT Training Ltd
Contact
Vicky Williams 02393876392 Vicky.williams@hittraining.co.uk
The successful candidate will undertake a full Level 3 Apprenticeship Standard in Customer Service over a period of 15-18 months.
We also offer full induction training as well as support for your on-going development and progression. This will include informal training programmes as well as more structured learning initiatives.
Apprenticeship standard
Customer service specialist
Level 3 (A level)
Employer's Application Instructions
To apply for this vacancy please click 'Apply now' and you will be redirected to the GetMyFirstJob website where you will be required to submit an application. If this is your first visit to GetMyFirstJob you will be required to register on the website, please complete all fields upon registration and ensure you attach a copy of your CV
This apprenticeship requires you to apply through the employer's website.
Apply nowClosing date: 27 Jun 2022