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Apprentice Bar Supervisor The Ivy Leaf

We are looking to recruit two Apprentice Bar Supervisors to join our leadership teams. This is an exciting opportunity for someone with experience of working in hospitality and who wishes to take the next step in their career within the sector. The ideal candidate will have a passion for hospitality and exceptional communication skills. (18+ only)

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Closing date: 30 Jun 2022

Apprenticeship summary

  • Weekly wage

    £270.00

  • Working week

    Your 30 hour working week will be spread across 5 days, with two days off. Shifts will be between the hours of 12 noon and 2am. Days and shifts will vary depending on business needs and peak trading periods.

    Total hours per week: 30.00

  • Expected duration

    15 months

  • Possible start date

    01 Jul 2022

  • Date posted

    20 Dec 2021

  • Apprenticeship level

    Advanced
    Level 3 (A level)

  • Reference number

    VAC001802560

  • Positions

    2 available

No two days are the same in hospitality, but your day to day duties will include:-

Supervisory Duties:- 

  • Assisting Pub Manager with training and supervision of staff.
  • Assisting Pub Manager with administration tasks, weekly line cleans and weekly stock control tasks.
  • On successful completion of probationary period (3 months) you will have the responsibility of carrying out Duty Manager shifts.

Other Duties:-

  • Welcome customers and presenting food and beverage menus to them.
  • Make accurate recommendations and answering questions from customers relating to drinks.
  • Take food and drink orders from the customers.
  • Take orders from the employer in regards to customer treatment and service.
  • Mix and serve alcoholic and non-alcoholic drinks in accordance to standard recipes.
  • Peel, slice, and put fruits for garnishing drinks.
  • Serve mixed and garnished cocktails as requested by the customers.
  • Serve bar food and snacks to customers at the table on request.
  • Attend to questions from customers in a friendly and professional manner.
  • Be vigilant to ensure that customers do not get into problems related to excessive drinking or gambling.
  • Facilitate payments by customers via POS.
  • Prepare receipts for customers.
  • Arrange drinking glasses and bottles in an attractive manner.
  • Ensure that the bar and drinking area is well cleaned and conducive for customers’ relaxation.
  • Ensure strict compliance to relevant health, safety, and hygiene standards and policies.
  • Restock the bar.
  • Clean up used glasses after use by customer

Requirements and prospects

Desired skills

  • Customer service skills, including being knowledgeable about products to assist customers.
  • Enjoy working with others and be able to cooperate as part of a team.
  • Active listening skills and a good memory for remembering different orders from different customers.
  • Calm demeanour to deal with demanding customers.
  • Attention to detail.
  • Ability to carry out basic order processing and payment tasks on a till or a handheld device.
  • The ability to work well in a noisy, high-pressure environment.
  • Ability to multitask and remain organised during a busy period.

Personal qualities

  • Able to lead a team through a shift, ensuring customers are provided with excellent service
  • Ability to work with Pub Manager to lead shifts efficiently and effectively
  • Great communication skills
  • Confidence to deal with difficult and challenging situations
  • Ability to work in a busy enviroment and with a wide variety of customers
  • Ability to work within a team
  • Good standard of personal hygiene
  • Passion to progress your career in hospitality

Desired qualifications

No formal qualifications required as full training will be provided

Future prospects

Upon gaining your Level 3 qualification you will then be promoted to Bar Supervisor and offered the opportunity to study for the Level 4 Hospitality Manager Apprenticeship. 


Following your promotion and a successful 6 month review following this, you will be offered the chance to complete the formal Licensing qualification to become a Personal Licence Holder (full cost covered by Premier Pubs Ltd).


On completion of this qualification you will be qualified to Pub Manager level and will be able to apply for any Manager vacancies within our business or look for opportunities to run your own pub!

Things to consider

Various bonuses and incentives are achievable throughout the year based on sales performance, mystery shopper audits, stock audits and compliance audits.


About the employer

Premier Pubs Ltd is a pub management company that currently manages 2 pubs serving traditional pub food and drinks.

We invest in staff training and development and our teams enjoy a staff perks scheme, bonuses, meals on shift and a company pension scheme.

Employer

The Ivy Leaf

Address

108

Ivy Road

Macclesfield

SK11 8NA

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Training

Training provider

Catch22

Applications for this apprenticeship are being processed by Catch 22 Charity Limited

Contact

Daisy Kay daisy.kay@catch-22.org.uk

  • Hospitality supervisor Level 3 Apprenticeship Standard

As an Apprentice Bar Supervisor, you will be a vital part of the team, leading your colleagues on shifts to provide exemplarary service to our customers at all times. Showing a skill for leadership, a passion for customer service and the ability to exceed customer expectations. 

You will:

  • Focus on developing basic skills required to be an amazing Hospitality Supervisors
  • Ensure compliance to procedures, service standards and specifications
  • Communicate internally and externally with customers and colleagues

You will have a dedicated industry expert to guide and coach you through components of your programme and you’ll experience a range of different learning opportunities.

  • Meetings with your dedicated trainer
  • E-learning
  • Interactive Online Workshops
  • Self-guided research
  • On-job instruction
  • Peer to peer mentoring
  • Personal development planning
  • Manager progress reviews

Apprenticeship standard

Hospitality supervisor

Level 3 (A level)


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