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Apprentice Hospitality team Member The New Penny Grill

We are look to expand our front of house team to enable the business to offer customers an even better culinary experience. We are looking for the successful candidates to be enthusiastic, highly motivated and eager to learn. The successful candidates will be involved in all aspects of the business.

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Closing date: 30 May 2022

Apprenticeship summary

  • Weekly wage

    £177.97 to £351.50

    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates
  • Working week

    Monday to Friday, shifts to be confirmed.

    Total hours per week: 37.00

  • Expected duration

    15 months

  • Possible start date

    01 Jun 2022

  • Date posted

    16 Dec 2021

  • Apprenticeship level

    Level 2 (GCSE)

  • Reference number


  • Positions

    1 available

As a Hospitality Team Member Apprentice you will be learning all aspects of:

  • Front of House meeting, greeting and serving customers
  • Barista training, ice cream training both scooping and sundae making
  • Use of the till/order pads & card machines 
  • Allergy awareness
  • All aspects of cleaning from fridge's, freezers etc to floors/walls, toilets, tables/chairs etc.
  • Special board all aspects of presentation from the patisseries cavinet/the ice cream cabinet to the outside seating 
  • Stock rotation, stock taking/ordering, temperature checks & recording of all information statutory required by the EHO

Requirements and prospects

Desired skills

  • Good customer service skills
  • Personable with good social skills 
  • Good timekeeping skills 

Personal qualities

  • Reliable
  • Punctual
  • Hardworking
  • Interested in the hospitality sector 
  • Keen to learn
  • Can work well within a team

Desired qualifications

As part of your apprenticeships, you will be required to work towards Functional Skills English and maths if you do not hold GCSEs at grades C/4 or above (or equivalent) in maths and English. 

Future prospects

The successful candidate will help the team with the smooth running of the cafe/ice cream parlour and a future goal is for the apprentice to progress as we open a new site in Lytham/St Anne's and to help train future apprentices. 

Things to consider

The Apprentice must achieve at least a Level 1 on the Initial Assessment that is completed during an Apprenticeship Selection Event at College. 

About the employer

The New Penny is a 3rd generation family business, we are an Award-winning diary ice cream manufacturer & in 2014 won the best vanilla in the UK at the National Ice Cream Competition. The business manufactures a wide variety of meals, desserts & cakes from scratch for the customers. 


The New Penny Grill


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Training provider


Applications for this apprenticeship are being processed by Catch 22 Charity Limited



As a Hospitality Team Member, you will be a vital part of the team delivering exceptional customer service to our clientele. You will have a passion for the hospitality industry and providing guest excellence at all times. 

You will:

  • Focus on developing basic skills required to be an amazing Hospitality Team Member
  • Ensure compliance to procedures, service standards and specifications
  • Communicate internally and externally with customers and colleagues

Apprenticeship standard

Hospitality Team Member Level 2 

You will have a dedicated industry expert to guide and coach you through components of
your programme and you’ll experience a range of different learning opportunities.

  • Meetings with your dedicated trainer
  • E-learning
  • Interactive Online Workshops
  • Self-guided research
  • On-job instruction
  • Peer to peer mentoring
  • Personal development planning
  • Manager progress review

Apprenticeship standard

Hospitality team member

Level 2 (GCSE)

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