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Apprentice Customer Service Advisor NEXT MOVE REAL ESTATE AGENTS LTD

This is a new exciting role in which you would be responsible for making sure each customers' dealings with Next Move are positive and friendly. This will be done via both face to face dealings (Covid measurements in place) and telephone enquiries.

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Closing date: 01 Jun 2022

Apprenticeship summary

  • Weekly wage

    £192.40

    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Monday to Friday, 9am to 5:30pm (30 minutes for lunch)

    Total hours per week: 40.00

  • Expected duration

    53 weeks

  • Possible start date

    11 Jul 2022

  • Date posted

    15 Dec 2021

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC001802197

  • Positions

    1 available

This role will be varied but will include the following duties:

  • Answering any incoming telephone calls
  • Communicating with property buyers, sellers, solicitors and mortgage advisors
  • Dealing with customer queries that occur on social media
  • Answering any customer enquiries
  • Working closely with members of the sales team
  • Promoting the positive image of the company

Requirements and prospects

Desired skills

  • Knowledge of the workings of social media
  • Great communication skills and telephone voice

Personal qualities

  • Friendly
  • Desire to learn and expand own knowledge
  • Professional manner
  • Ability to work in a team and as an individual 
  • Ability to use initiative

Desired qualifications

  • GCSE or equivalent in Maths and English (A* - C) 9 - 4 is desirable but Functional Skills will be provided for this if needed
  • Full UK Driving Licence 

Future prospects

  • A full-time position would be available if the apprentice were to prove themselves during their apprenticeship.
  • Full training to be given in order for the successful candidate to show customers around homes for sale. 

Things to consider

Every three months the apprentice will have a review and if the apprentice has worked well enough then a pay rise may be possible for the apprentice.


About the employer

Next Move are committed to matching people with the right places to call home. As a local, award-winning team in Peterborough, Next Move is deeply committed to serving quality to the areas we operate in. We are steadfast in giving our clients the best value, as seen in our 11 step process to sell houses and secure our clients a 2% higher return than the national average.

Employer

NEXT MOVE REAL ESTATE AGENTS LTD

Address

22 London Road

Peterborough

PE2 8AR

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Additional location information

This apprenticeship is based at Gloucester House on London Road.

Training

Training provider

STEADFAST TRAINING LTD

Applications for this apprenticeship are being processed by Steadfast Training

Contact

Joseph Pearson 07487 643115 joseph.pearson@steadfasttraining.co.uk

  • Customer Service Practitioner Level 2 Diploma
  • Maths/English Functional Skills Level 1/2 (If Required) 

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)


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