Technical Support Apprentice Orovia Ltd
Orovia is looking for someone with excellent communication skills who can learn software systems easily to provide technical support to clients and assist in the setup of systems as a Technical Support Apprentice.
Closing date: 25 Jul 2022
Apprenticeship summary
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Weekly wage
£200.72 - £323.90
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Working week
Monday - Thursday 8:30am - 5:00pm Friday 8:30am - 4:30pm
Total hours per week: 39.50
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Expected duration
18 months
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Possible start date
26 Jul 2022
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Date posted
12 Dec 2021
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Apprenticeship level
Advanced
Level 3 (A level) -
Reference number
VAC001801678
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Positions
2 available
Duties to include:
- Help to manage technical product issues and identify root cause to determine appropriate solutions
- To provide ongoing support, identifying supportability requirements
- Drive continuous improvement of products, service, and support strategies
- Create and implement Customer Services Plans and support strategies for assigned projects
- Identify and advocate for serviceability and support requirements throughout the product life cycle
- Expected to work to the highest standards to ensure first class service is delivered, whilst ensuring Quality & Regulatory standards are adhered to
- Help to drive business teams to implement supportability improvements
Requirements and prospects
Desired skills
- Good interpersonal skills
- Excellent customer service
- Strong Team Player
- Ability to follow specific instructions
- Good positive, friendly attitude
- Organised & focused approach
- Pleasant & confident manner
- Excellent telephone manner
- Excellent communication skills
- Helpful and positive attitude in a busy environment
- Able to project a respectable and professional image
- Ability to maintain a calm approach and work effectively under pressure
- Good IT skills and working knowledge of most Microsoft Office packages
Personal qualities
- An enthusiastic & friendly approach to work
- Must be willing to listen & learn
- Willing to learn and develop
- Very accurate
- Happy to help
- Trustworthy
- Confident
- Friendly
- Helpful
- Keen
Desired qualifications
No formal qualifications are required but you must have the ability to complete the Apprenticeship and Functional Skills (if applicable).
Future prospects
Opportunity to advance in the workplace or go onto Higher Education.
About the employer
Orovia Group are a fast growing, innovative software company based in East Yorkshire, with a specific focus to deliver award winning software and support to over 4,500 schools and academies within the education sector.
Employer
Orovia Ltd
Address
Melton Court
Gibson Lane
Melton
HU14 3HH
Training
Training provider
HULL BUSINESS TRAINING CENTRE LIMITED
Applications for this apprenticeship are being processed by Hull Business Training Centre
Contact
Mya Buckingham 01482 211714 mya@hullbusiness.co.uk
Advanced Level Apprenticeship in IT Digital Support Technician consisting of:
- Level 3 Apprenticeship in IT Digital Support Technician
- Level 2 Functional Skills in ICT
- Level 2 Functional Skills in Mathematics
- Level 2 Functional Skills in English
- Employment Rights and Responsibilities Booklet
You will be required to attend a half-day session at the Training Centre per week where you will work towards any functional skills that are required, alongside enhancing your IT knowledge and capabilities.
Apprenticeship standard
Digital support technician
Level 3 (A level)
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