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Technical Support Apprentice Orovia Ltd

Orovia is looking for someone with excellent communication skills who can learn software systems easily to provide technical support to clients and assist in the setup of systems as a Technical Support Apprentice.

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Closing date: 25 Jul 2022

Apprenticeship summary

  • Weekly wage

    £200.72 - £323.90

  • Working week

    Monday - Thursday 8:30am - 5:00pm Friday 8:30am - 4:30pm

    Total hours per week: 39.50

  • Expected duration

    18 months

  • Possible start date

    26 Jul 2022

  • Date posted

    12 Dec 2021

  • Apprenticeship level

    Advanced
    Level 3 (A level)

  • Reference number

    VAC001801678

  • Positions

    2 available

Duties to include:

  • Help to manage technical product issues and identify root cause to determine appropriate solutions
  • To provide ongoing support, identifying supportability requirements
  • Drive continuous improvement of products, service, and support strategies
  • Create and implement Customer Services Plans and support strategies for assigned projects
  • Identify and advocate for serviceability and support requirements throughout the product life cycle
  • Expected to work to the highest standards to ensure first class service is delivered, whilst ensuring Quality & Regulatory standards are adhered to
  • Help to drive business teams to implement supportability improvements 

Requirements and prospects

Desired skills

  • Good interpersonal skills
  • Excellent customer service
  • Strong Team Player
  • Ability to follow specific instructions
  • Good positive, friendly attitude
  • Organised & focused approach        
  • Pleasant & confident manner
  • Excellent telephone manner
  • Excellent communication skills          
  • Helpful and positive attitude in a busy environment
  • Able to project a respectable and professional image
  • Ability to maintain a calm approach and work effectively under pressure
  • Good IT skills and working knowledge of most Microsoft Office packages

Personal qualities

  • An enthusiastic & friendly approach to work
  • Must be willing to listen & learn
  • Willing to learn and develop
  • Very accurate
  • Happy to help
  • Trustworthy
  • Confident
  • Friendly
  • Helpful
  • Keen

Desired qualifications

No formal qualifications are required but you must have the ability to complete the Apprenticeship and Functional Skills (if applicable).

Future prospects

Opportunity to advance in the workplace or go onto Higher Education.


About the employer

Orovia Group are a fast growing, innovative software company based in East Yorkshire, with a specific focus to deliver award winning software and support to over 4,500 schools and academies within the education sector. 

Employer

Orovia Ltd

Address

Melton Court

Gibson Lane

Melton

HU14 3HH

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Training

Training provider

HULL BUSINESS TRAINING CENTRE LIMITED

Applications for this apprenticeship are being processed by Hull Business Training Centre

Contact

Mya Buckingham 01482 211714 mya@hullbusiness.co.uk

Advanced Level Apprenticeship in IT Digital Support Technician consisting of:

  • Level 3 Apprenticeship in IT Digital Support Technician
  • Level 2 Functional Skills in ICT
  • Level 2 Functional Skills in Mathematics
  • Level 2 Functional Skills in English
  • Employment Rights and Responsibilities Booklet

You will be required to attend a half-day session at the Training Centre per week where you will work towards any functional skills that are required, alongside enhancing your IT knowledge and capabilities.

Apprenticeship standard

Digital support technician

Level 3 (A level)


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